一線 行政公務員의 士氣에 관한 實證的 硏究 : 光州直轄市廳과 洞事務所를 中心으로

다국어 초록 (Multilingual Abstract)

The purpose of this study is to reveal the weight of morale of civil public servants in a city hall and in dong public offices of Kwangju - a city under the direct control of the government.
That is to say, this study is conducted to compare and analyze their organizations by empirically testing attitudes of public servants.
This study intend to define the concept of morale to select the meaningful morale factors which have influences upon morale.
This study intend to make a comparative analysis of morale factors by groups and classes of selected samples.
We select eight morale factors as follows: ⓛ monetary rewards ② promotion ③ appraisal ④ self-actualization ⑤ working conditions ⑥ communication ⑦ sense of security.
In this study, we define morale as willingness to strive enthusiastically and positively in achievement of organization goal and satisfaction as needs fulfillment, more concretely, contentment with fulfillment of morale factors. Thus we distinguish between morale and satisfaction on the conceptual level.
To this end, two approaches were employed.
One was a study of existing theories with reference to related literatures.
For the other, we analyzed the realities of the civil public servants in a city hall and dong public offices by drawing up the questions of the eighteen items.
The results of analysis of morale factors are as follows;
ⓛ monetary rewards: A satisfaction level of civil public servants in a city hall is low and a satisfaction level of civil public servants in dong public offices is normal.
② promotion: A satisfaction level of civil public servants in a city hall is low and a satisfaction level of civil public servants in dong public office is low.
③ appraisal: A satisfaction level of civil public servants in a city hall is normal and satisfaction level of civil public servants in dong public office is normal.
④ self-actualization: A satisfaction level of civil public servants in a city hall normal and a satisfaction level of civil public servants in dong public office is normal.
⑤ working conditions: A satisfaction level of civil public servants of a city hall is normal and a satisfaction level of civil public servants in dong public office is low.
⑥ sense of security: A satisfaction level of civil public servants of a city hall is normal and a satisfaction level of civil public servants in dong public office is normal.
⑦ communication: A satisfaction level of civil public servants of a city hall is normal and a satisfaction level of city public servants in dong public office is normal.
In sum, a morale level of civil public servants in a city hall is normal and a morale level of civil public servants in dong public office is normal.
Eventually, difference of their organization is not great. A Morale level of each organization is normal. Therefore, two organizations must improve a morale level, because it is impossible that we expect civil public servants to play an important role in the national and provincial development under the condition of their normal morale.

목차 (Table of Contents)

• 목차
• 第1章. 序論 = 1
• 第1節. 硏究의 目的 = 1
• 第2節. 硏究의 範圍 및 方法 = 2
• 第2章. 士氣決定의 諸理論 및 士氣決定要因 設定 = 4
• 第1節. 士氣의 意義 = 4
• 1. 士氣의 槪念 = 4
• 2. 士氣와 職務滿足의 關係 = 6
• 3. 士氣와 勤務賦與의 關係 = 7
• 4. 士氣와 生産性과의 關係 = 8
• 5. 士氣에 관한 諸理論 = 8
• 第2節. 士氣決定要因設定 = 16
• 1. 制度的 側面 = 19
• (1) 金錢的 報償 = 20
• (2) 昇進 = 20
• 2. 行態的 側面 = 21
• (1) 評價 = 21
• (2) 自我實現 = 22
• (3) 安定感 = 23
• (4) 意思傳達 = 24
• 3. 環境的 側面 = 25
• (1) 勤務環境 = 25
• 第3章. 硏究設計 및 調査對象 = 27
• 第1節. 硏究設計 = 27
• 1. 調査槪要 = 27
• 2. 說問紙의 作成 = 29
• 3. 分析方法 및 評價基準 = 30
• 第2節. 調査對象 = 33
• 1. 年齡分析 = 33
• 2. 勤務年限分析 = 35
• 3. 職級分析 = 36
• 第4章. 士氣實態分析 = 38
• 第1節. 制度的 側面의 士氣實態 = 38
• 1. 金錢的 報償에 대한 滿足水準 = 38
• 2. 昇進에 대한 滿足水準 = 41
• 第2節. 行態的 側面의 士氣實態 = 43
• 1. 評價에 대한 滿足水準 = 43
• 2. 自我實現에 대한 滿足水準 = 45
• 3. 安定感에 대한 滿足水準 = 48
• 4. 意思傳達에 대한 滿足水準 = 50
• 第3節. 環境的 側面의 士氣實態 = 51
• 1. 勤務環境에 대한 滿足水準 = 51
• 第4節. 士氣決定要因의 優先順位 및 綜合士氣係數 = 57
• 1. 士氣決定要因의 優先順位 = 57
• 2. 綜合士氣係數 = 58
• 第5章. 結論 = 62
• 1. 制度的 側面의 士氣向上方案 = 64
• 2. 行態的 側面의 士氣向上方案 = 71
• 3. 環境的 側面의 士氣向上方案 = 74
• 參考文獻 = 77
• 英文抄錄 = 81
• 設問紙 = 84