MICE산업 육성을 위한 비즈니스호텔 접객종사자의 직무만족이 고객서비스품질에 미치는 영향에 관한 연구

목차 (Table of Contents)

• ABSTRACT
• Ⅰ. Introduction
• Ⅱ. Literature Review
• Ⅲ. Modeling and Hypothesis Settings
• Ⅳ. Analysis of Actual Proof
• Ⅴ. Conclusion
• References
• 국문초록

참고문헌 (Reference)

1 김구, "지방공무원의 직무만족과 직무성과의 영향요인에 관한 의사결정나무분석" 한국정책학회 11 (11): 27-50, 2002

2 남선이, "사회복지생활시설 종사자의 자기효능감과 요인별 직무만족이 전반적 직무만족에 미치는 영향" 한국사회복지학회 58 (58): 195-222, 2006

3 Vroom, V. H., "Work and Motivation" John Wiley and Sons Inc 1964

4 Oshagbemi, T., "The Influence of Rank on the Job Satisfaction of Organizational Members" 12 (12): 511-520, 1997

5 Sung Dong, Kim, "The Influence of Leadership Type on Team Empowerment and Job Performance" Gyeong-gi University 2003

6 Reiner, M., "The Determinants for Job Satisfaction Among United States Air Force Security Police" 5-18, 1999

7 Quinn, R. P., "The 1975-76 Quality of Employment Survey" Institute for Social Research 1977

8 Tae Jin, Kim, "Study on the Social Workers' Empowerment on Job Satisfaction and Organizational Commitment in Child Welfare Institution" Korea Association for Social Welfare Studies 24 : 57-90, 2003

9 Burke, R. J., "Sources of Job Satisfaction Among Employees of a Professional Services Firm" 1231-1234, 1996

10 Parasuraman, A., "Reassessment of Expectation as a Comparison Stand ard in Measuring Service Quality : Implications for Further Research" 58 : 111-124, 1994

11 Near, J. P., "Job Satisfaction and Life Satisfaction : A Profile Analysis" 19 : 383-401, 1987

12 Gem Hee, Han, "A Study on the Development of a Korean Mid-Range Tourism Hotel Model" Tourism M anagement Research Organization 12 : 221-, 2001

13 In Seop, Choi, "A Study on the Determinants of Job Satisfaction and Job Performance of Social Work Specialists" Kyung-pook National University 2000