시큐리티 업체의 서비스 질이 경영성과에 미치는 영향 = Influence of service quality supplier of security management performance

다국어 초록 (Multilingual Abstract)

Pupose: This study is to Impact of service quality supplier of security management performance. Methods: This study had selscted security practitioners from Daejeon, inside Chung cheongbuk-do of October, 2012 for population. Using purposive sampling method, 133 samples were drawn and were used for the final analysis. Questionnaire used in study is composed of total 29 questions and using SPSSWIN 18.0, frequency analysis, factor analysis, reliability analysis, T-Test, ANOVA, correlation analysis, multiple regression analysis were performed. Cronbach``s α value which shows the reliability of the survey came out to be over .586. Conclusion: The conclusions are as follows. First, In the relationship between internal service quality and business performance (point of view) of the emotion ``quality of service,tangibles in terms of factors internal statistically significant positive(+) showed that the β coefficient of the independent variable relative influence the emotion β=.607, tangibles β=.194 . Second, the relationship between service quality and business performance learning growth aspect) of the emotion ``quality of service, reaction certainty, reliability, tangibles all of the factors that learning growth aspect affect a statistically significant positive(+), showed that the β coefficient of the independent variable relative influence the emotion β=.579, reaction certainty β=.164, reliability β=.122, tangiblesβ=.142

참고문헌 (Reference)

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