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      Exploring Corporate Social Responsibility and Ability, and Reputation as Antecedents of the Effects of Relationship Quality on Customer Loyalty in the U.S. Hotel Industry

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      https://www.riss.kr/link?id=A102065842

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      목차 (Table of Contents)

      • Abstract
      • Ⅰ. Introduction
      • Ⅱ. Literature Review
      • Ⅲ. Method
      • Ⅳ. Results
      • Abstract
      • Ⅰ. Introduction
      • Ⅱ. Literature Review
      • Ⅲ. Method
      • Ⅳ. Results
      • Ⅴ. Discussion
      • References
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      참고문헌 (Reference)

      1 Lin, C. -P., "Understanding purchase intention during product-harm crises : moderating effects of perceived corporate ability and corporate social responsibility" 102 (102): 455-471, 2011

      2 Ali, R., "The moderating influences on the relationship of corporate reputation with its antecedents and consequences : A meta-analytic review" 68 : 1105-1117, 2015

      3 Mattila, A. S., "The impact of relationship type on customer loyalty in a context of service failures" 4 (4): 91-101, 2001

      4 Keller, K. L., "The effects of sequential introduction of brand extensions" 29 : 35-50, 1992

      5 Su, L., "The effect of tourism relationship perception on destination loyalty at World Heritage Site in China: The mediating role of overall destination and trust"

      6 Perez, A., "The effect of corporate associations on consumer behaviour" 47 (47): 218-238, 2012

      7 Brown, T. J., "The company and the product : Corporate associations and consumer product responses" 61 (61): 68-84, 1997

      8 Morgan, R. M., "The commitment-trust theory of relationship marketing" 58 (58): 20-38, 1994

      9 Zeithaml, V. A., "The behavioral consequences of service quality" 60 : 31-46, 1996

      10 Wang, Y., "The antecedents of service quality and product quality and their influence on bank reputation : Evidence from the banking industry in China" 13 (13): 72-83, 2003

      1 Lin, C. -P., "Understanding purchase intention during product-harm crises : moderating effects of perceived corporate ability and corporate social responsibility" 102 (102): 455-471, 2011

      2 Ali, R., "The moderating influences on the relationship of corporate reputation with its antecedents and consequences : A meta-analytic review" 68 : 1105-1117, 2015

      3 Mattila, A. S., "The impact of relationship type on customer loyalty in a context of service failures" 4 (4): 91-101, 2001

      4 Keller, K. L., "The effects of sequential introduction of brand extensions" 29 : 35-50, 1992

      5 Su, L., "The effect of tourism relationship perception on destination loyalty at World Heritage Site in China: The mediating role of overall destination and trust"

      6 Perez, A., "The effect of corporate associations on consumer behaviour" 47 (47): 218-238, 2012

      7 Brown, T. J., "The company and the product : Corporate associations and consumer product responses" 61 (61): 68-84, 1997

      8 Morgan, R. M., "The commitment-trust theory of relationship marketing" 58 (58): 20-38, 1994

      9 Zeithaml, V. A., "The behavioral consequences of service quality" 60 : 31-46, 1996

      10 Wang, Y., "The antecedents of service quality and product quality and their influence on bank reputation : Evidence from the banking industry in China" 13 (13): 72-83, 2003

      11 Fombrun, C. J., "The Experience Organization: Linking Identity, Reputation, and the Corporate Brand" Oxford University Press 2000

      12 Kaptein, M., "The Ethics Report : A Means of Sharing Responsibility" 7 (7): 131-139, 1998

      13 Anderson, J. C., "Structural equation modeling in practice : A review and recommended two-step approach" 103 (103): 411-423, 1988

      14 Rim, H., "Strategic partnerships with nonprofits in corporate social responsibility (CSR): The mediating role of perceived altruism and organizational identification"

      15 Weiss, A. M., "Reputation management as a motivation for sales structure decisions" 63 (63): 74-89, 1999

      16 Du, S., "Reaping relational rewards from corporate social responsibility : the role of competitive positioning. International" 24 (24): 224-241, 2007

      17 Nunnally, J., "Psychometric theory" McGraw-Hill 1978

      18 Kim, W., "Predictors of relationship quality and relationship outcomes in luxury restaurants" 30 (30): 143-169, 2006

      19 Hyun, S. S., "Predictors of relationship quality and loyalty in the chain restaurant industry" 51 (51): 251-267, 2010

      20 Lange, D., "Organizational reputation : a review" 37 (37): 153-184, 2011

      21 Horppu, M., "Online satisfaction, trust and loyalty, and the impact of the offline parent brand" 17 (17): 403-413, 2008

      22 Hair, J. F. Jr., "Multivariate data analysis" Prentice Hall 1998

      23 Maxham, J. G. III., "Modeling customer perceptions of complaint handling over time : The effects of perceived justice on satisfaction and trust" 78 (78): 239-252, 2002

      24 Chang, K. C., "How reputation creates loyalty in the restaurant sector. International" 25 (25): 1-25, 2013

      25 Walsh, G., "Examining the antecedents and consequences of corporate reputation : a customer perspective" 20 (20): 187-203, 2009

      26 Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error" 18 (18): 39-50, 1981

      27 Oliver, R. L., "Effect of satisfaction and its antecedents on consumer preference and intention" 8 : 88-93, 1981

      28 Swimberghe, K. R., "Drivers of customer relationships in quick-service restaurants : The role of corporate social responsibility" 55 (55): 354-364, 2014

      29 Chen, R., "Does cause congruence affect how different corporate associations influence consumer responses to cause-related marketing?" 39 (39): 191-206, 2014

      30 Boulstridge, E., "Do consumers really care about corporate responsibility? Highlighting the attitude-behavior gap" 4 (4): 355-368, 2000

      31 Ladhari, R., "Determinants of dining satisfaction and post dining behavioral intentions" 27 : 563-573, 2008

      32 Walsh, G., "Customer-based corporate reputation of a service firm : Scale development and validation" 35 : 127-143, 2007

      33 Yang, Z., "Customer perceived value, satisfaction, and loyalty : the role of switching costs" 21 (21): 799-822, 2004

      34 Park, S. -Y., "Corporate social responsibility : perspectives of hotel frontline employees" 26 (26): 332-348, 2014

      35 Keh, H. T., "Corporate reputation and customer behavioral intentions : The roles of trust, identification and commitment" 38 (38): 732-742, 2009

      36 Barnett, M. L., "Corporate reputation : The definitional landscape" 9 (9): 26-38, 2006

      37 Sirdeshmukh, D., "Consumer trust, value and loyalty in relational exchanges" 66 (66): 15-37, 2002

      38 Feldman, P. M., "Consumer social responses to CSR initiatives versus corporate abilities" 30 (30): 100-111, 2013

      39 He, H., "CSR and service brand : The mediating effect of brand identification and moderating effect of service quality" 100 (100): 673-688, 2011

      40 Martínez, P., "CSR and customer loyalty : The roles of trust, customer identification with the company and satisfaction" 35 : 89-99, 2013

      41 Gounaris, S. N., "Bullies, victims, and bully-victims psychosocial profiles and attribution styles" 29 (29): 574-589, 2004

      42 Cronin, J. J., "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments" 76 (76): 193-218, 2000

      43 Pan, Y., "Antecedents of customer loyalty : an empirical synthesis and reexamination" 19 (19): 150-158, 2012

      44 Chiou, J., "Antecedents of Internet retailing loyalty : Differences between heavy versus light shoppers" 24 (24): 327-339, 2009

      45 Ahearne, M., "Antecedents and consequences of customer-company identification : Expanding the role of relationship marketing" 90 (90): 574-585, 2005

      46 Levy, S. E., "An analysis of CSR activities in the lodging industry" 18 (18): 147-154, 2011

      47 Lombart, C., "A study of the impact of corporate social responsibility and price image on retailer personality and consumers’reactions(satisfaction, trust and loyalty to the retailer)" 21 : 630-642, 2014

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      1.77 1.72 1.845 0.36
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