Miscommunication

목차 (Table of Contents)

• CONTENTS
• Preface = ⅶ
• 1. Implication= 1
• Assumption = 11
• Inference = 23
• Expectation = 27
• Reflection = 28
• Attribution = 33
• Metacommunication = 37
• The Search for Common Ground = 39
• 2. Distortion = 43
• Interference = 46
• Bias = 49
• Miscalculation = 60
• Deception = 69
• Pseudocommunication = 78
• 3. Disruption = 84
• Unmanageable Circumstance = 87
• Relational Instability = 92
• Conversational Irregularities = 98
• Lack of Reciprocity = 101
• Mutual Misconstruction = 108
• Threat of Dissolution = 111
• 4. Confusion = 115
• Conflict = 117
• Ambiguity = 122
• Equivocation = 127
• Vagueness = 130
• Misdirection = 132
• Paradox = 134
• Contradiction = 143
• 5. Agreement／Disagreement = 147
• Relational Ties = 149
• Commonality of Perspectives = 154
• Compatibility of Values = 157
• Similarity of Interest = 162
• Depth of Involvement = 167
• Quality of Interaction = 171
• Equality of Influence = 175
• Future Plans = 178
• 6. Understanding／Misunderstanding = 179
• Recognition of Intent = 183
• Multiple Perspective Taking = 187
• Warrants and Reasons = 190
• Tests of Comprehension = 193
• Code Switching = 195
• Synchrony and Alignment of Communicative Styles = 197
• Working Through Problematic Concerns = 199
• Mutual Struggle to Minimize Miscommunication = 200
• 7. Personal Transformation = 203
• Receptivity to Change = 205
• The 5% Solution = 207
• Supportive Communication = 210
• What Has Communicative Value to Someone Else = 219
• Ultimate Considerations = 221
• References = 224
• Index = 251
• About the Authors = 267