사용자 중심의 광대역통합망 서비스 품질척도 연구 = Developing End-User Oriented Quality Dimensions forBcN Service

다국어 초록 (Multilingual Abstract)

Since the guaranteed service quality(QoS) is spotlighted as a strategic competitive tool to Broadband Convergence Network(BcN) service providers, many scholars have dealt with QoS issues in the BcN environment. However, just a few researchers focus on end-users and most are lean toward service providers or technology itself. In this paper, therefore, we investigated how end-users could measure service quality in the BcN environment, and moreover, proposed the end-user oriented measurement guideline for BcN QoS. Through literature review and two surveys, four QoS dimensions and nineteen measurement items were derived from end-user’s perspective. Proposed QoS dimension and items would be utilized as meaningful tools for future BcN service.

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