사회복지전담공무원의 역할갈등과 감정노동이 직무만족과 정서적몰입, 규범적 몰입에 미치는 영향:조직특성의 조절효과를 중심으로 = A Study on the Effects of Role Conflict and Emotional Labor on Job Satisfaction, Affective Commitment, and Normative Commitment among Social Welfare Public Officials:The Moderating Role of Organizational Characteristics

다국어 초록 (Multilingual Abstract)

This study investigates how role conflict and emotional labor affect job satisfaction, affective commitment, and normative commitment among social welfare public officials in northern Gyeonggi-do, focusing on the moderating role of organizational characteristics. Survey data analyzed through regression and moderation tests revealed that both role conflict and emotional labor reduced the dependent variables, while organizational characteristics alleviated these effects. Specifically, hierarchical structure, rule enforcement, and participation buffered role conflict, while rule enforcement, discretion, and participation buffered emotional labor. The findings highlight the importance of organizational characteristics as moderators, offering both theoretical and policy implications.