항공케이터링 공급망에서 나타난 회사차원의 지속가능한 실천 - 웹 내용 분석과 심층면담기법을 이용하여 - = Corporate Sustainable Performances in the Flight Catering Supply Chain: Employing the Web Content Analysis and In-Depth Interviewing Technique

다국어 초록 (Multilingual Abstract)

This study aims to conduct an exploratory study in order to understand aspects of corporate sustainable activities across the flight catering supply chain at the corporate level. In order to achieve this purpose, adopting a convenient and criterion sampling strategy, 7 airlines, 3 global flight caterers and 3 global food suppliers were recruited. In addition, to improve the reliability of the data, this study has also conducted 18 in-depth interviews with the flight catering experts (for example, five airlines, three caterers, four food and three non-food suppliers and three logistics companies). As a result of these in-depth interviews, this study has demonstrated three points as follows. First, this study has found that environmental aspects include reducing emissions, conserving natural resources and waste reduction, recycling and packaging. Furthermore, as far as socially sustainable performances are concerned, whilst issues concerning people within the company are dealt with in two ways including basic human rights and welfare issues, those outside the company and their living environment relates to supporting local communities and health and safety/security issues. Second, there have been some differences in the level of adoption between the players when implementing corporate sustainable performances.

국문 초록 (Abstract)

본 연구에서는 항공케이터링 공급망에서 회사차원의 지속가능한 실천은 어떠한 측면으로 구성되어 있는지 탐색적인 연구를 실시하여 이해하고자 한다. 이를 위하여 편의적인 그리고 준거 표본추출 전략을 이용하여 2008년 6월에 항공사 7개사, 항공 케이터러 3개사 그리고 글로벌 음식 공급업자 3개사에 대하여 웹사이트 내용들 및 관련 리포트 등을 수집하였다. 또한, 수집된 자료의 신뢰성을 확보하기 위하여 항공케이터링 실무자들(항공사 5; 케이터러 3; 음식공급업자 4; 비음식공급업자 3; 물류회사 3)과의 심층면접을 추가적으로 실시하였다. 본 연구 결과 다음의 결과를 도출하였다: 첫째, 선택된 회사들의 웹 내용들을 분석함으로써, 본 연구는 환경적 요소들은 배출감소(reducing emissions), 자연자원 보존(conserving natural resources) 및 쓰레기감량(waste reduction), 재활용(recycling) 그리고 패키징(packaging) 이슈들을 포함함을 발견하였다. 사회적으로 지속가능한 성과에 관련하여 회사 내의 사람들(people within the company)과 관련된 이슈들은 인간의 기본권(basic human rights)과 복지문제들(welfare issues)의 관점에서 다루어 졌으며 회사 밖의 사람(those outside the company and their living environment)들과 관련된 측면들은 지역 커뮤니티 후원 (supporting local communities) 그리고 건강과 안전 및 보안(health and safety & security)의 이슈들과 관련된다. 둘째, 회사차원의 지속가능한 성과들을 실행함에 있어서 공급망에서의 회사들 간에 정도의 차이가 발견되었다. 즉, 공급망에 위치한 이해관계자들은 각자의 주된 임무에 따라 각기 다른 영역에 집중하고 있음을 시사했다.

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