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1 Oliver, R. L., "Whence Consumer Loyalty?" 63 (63): 33-44, 1999
2 Palmer, J. W., "Web site usability, design, and performance metrics" 13 (13): 151-167, 2002
3 Venkatesh, V, "Web and wireless site usability: Understanding differences and modeling use" 30 (30): 181-206, 2006
4 Ballard, B, "WML Style Guide for the Phone. com 4. X Browser™" PCS 2001
5 Casaló, L., "The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process" 24 (24): 325-345, 2008
6 Chen, Y. -C., "The intention to download music files in a P2P environment: Consumption value, fashion, and ethical decision perspectives" 7 (7): 411-422, 2009
7 Sweeney, J, "The effects of brand credibility on customer loyalty" 15 (15): 179-193, 2008
8 Abbott, M., "The Process of On-Line Store Loyalty Formation" 145-150, 2000
9 Lohse, G. L, "Quantifying the effect of user interface design features on cyberstore traffic and sales" ACM Press/Addison-Wesley Publishing Co 1998
10 Lee, K. C, "Online shopping recommendation mechanism and its influence on consumer decisions and behaviors:A causal map approach" 35 (35): 1567-1574, 2008
11 Hoehle, H, "Mobile Application Usability: Conceptualization and Instrument Development" 39 (39): 435-472, 2015
12 Aaker, D. A., "Managing brand equity" Simon and Schuster 2009
13 Ranganathan, C, "Key dimensions of business-to-consumer web sites" 39 (39): 457-465, 2002
14 Yoo, B, "Does Popularity Decide Rankings or do Rankings Decide Popularity? An Investigation of Ranking Mechanism Design" 11 (11): 180-191, 2012
15 Nielsen, J., "Designing web usability: The practice of simplicity" New Riders Publishing 1999
16 Kärkkäinen, L, "Designing for small display screens" ACM 2002
17 Sandulli, F. D., "CD music purchase behaviour of P2P users" 27 (27): 325-334, 2007