Global management

목차 (Table of Contents)

• CONTENTS
• Preface = xvii
• Part One The Global Picture : Understanding the International Management Environment = 1
• Chapter 1 Global Management : An Overview = 3
• Learning Objectives = 4
• Introduction = 5
• Historical Discussion of the Global Management Environment = 6
• Before 1900 = 6
• The Twentieth Century = 10
• Actors in the International Management Play = 13
• Management in Current Global Business Environment = 17
• Recent Developments = 17
• The Importance of Effective
• Management in International Business = 23
• Cross-Cultural Understanding : A Major Challenge to Effective Global Management = 25
• Developing Productive Global Managers = 26
• Summary = 27
• Discussion Questions = 28
• References = 28
• Chapter 2 Global Management in the Context of Politics = 31
• Learning Objectives = 32
• Introduction = 33
• Government-Business Relations = 34
• Political Systems and Government-Business Relationships = 35
• Relating to Host Governments = 36
• MNC Management View = 37
• Host View = 39
• Mixed Relationships = 42
• Political Rick = 45
• Forced Divestment = 45
• Unwelcome Regulation = 46
• Interference with Operations = 47
• Vulnerability to Risk = 47
• Development of A Political Risk-Management Strategy = 50
• Source of Information = 51
• Developing A Process for Dealing with Political Risk = 53
• Managing Vulnerability to Risk = 55
• Defensive Approaches to Political Risk Management = 55
• Integrating Approaches to Political Risk Management = 57
• Choosing the Right Combination = 58
• Summary = 61
• Discussion Questions = 61
• References = 62
• Chapter 3-The Cultural Environment = 65
• Learning Objectives = 66
• Introduction = 67
• Why Study Culture? = 68
• Defining Culture = 70
• Why Cultures Differ = 72
• Ethnocentrism and Parochialism = 74
• Understanding the Home Culture = 75
• Cultural Underpinnings = 77
• Assessing Cultural Factors = 79
• Language = 79
• Religion = 84
• Education = 91
• Social Systems = 93
• Level of Development = 97
• Nation or Culture = 101
• Summary = 103
• Discussion Questions = 104
• References = 104
• Chapter 4 - International Labor Relations = 107
• Learning Objectives = 108
• Introduction = 109
• Labor Relations Terminology = 110
• Strikes and Lockouts = 110
• Union Responsibility = 111
• Grievance Procedures = 112
• Mediators and Arbitrators = 112
• Comparative Labor Relations Practices = 112
• Labor Relations in the U. S. = 113
• Labor Relations in Italy = 114
• Labor Relations in Great Britain = 116
• Labor Relations Practices of MNCs = 116
• Diverse Orientations Toward Unions = 117
• MNC's Labor Relations Strategies = 117
• Internationalization of Organized Labor = 119
• Redundancy and Termination Agreements = 120
• U. S. -Based MNCs = 120
• Trends in Labor Relations = 123
• Quality Control Circles and Total Quality Control = 123
• Profit Sharing and ESOPs = 126
• Summary = 129
• Discussion Questions = 131
• References = 131
• Chapter 5 The Global Ethical Environment = 135
• Learning Objectives = 136
• Introduction = 137
• The Importance of Business Ethics = 138
• Ethics in the International Business Arena = 141
• Bribery = 144
• The Foreign Corrupt Practices Act = 145
• Social Responsibility = 149
• Ethical Dilemmas MNCs Face = 151
• Intra-Company Ethical Issues in International Business = 155
• Training Requirements = 158
• Ethical Issues in the Use of Guest Workers and Immigrants = 159
• Summary = 163
• Discussion Questions = 164
• References = 165
• Part One Major References = 169
• Part Two The Firm Picture : International Strategic Management and Operations = 183
• Chapter 6 Global Strategy Overview = 185
• Learning Objectives = 186
• Global Strategies = 188
• Creating A Competitive Advantage = 189
• Creating Competitive Advantage
• Through A Worldwide Integration Strategy = 190
• Creating Competitive Advantage
• Through A National Responsiveness Strategy = 194
• Administration Coordination Strategy : Combining Responsiveness and Integration = 196
• Management Skills and Competitive Advantage = 198
• Avoiding Competitive Disadvantage = 199
• Oligopolistic Reaction = 199
• Presence in Competitor Home Market = 200
• Presence in Key Global Markets = 200
• Competitive Strategies and International Scope = 201
• International Scope = 202
• An International Competitive Strategies Frame work = 204
• International Effectiveness = 206
• Conclusions = 207
• Summary = 214
• Discussion Questions = 214
• References = 215
• Chapter 7 The Foreign Entry Decision = 217
• Learning Objectives = 218
• Introduction = 219
• Why Firms Go Overseas = 220
• Reacting to the Environment = 221
• Seeking Competitive Advantage = 223
• Making the Decision to Globalize = 227
• Foreign Entry Choices = 230
• No Ownership of Foreign Assets = 231
• Exporting = 231
• Summary = 245
• Discussion Questions = 245
• References = 245
• Chapter 8 Implementing Foreign Entry Decisions = 247
• Learning Objectives = 248
• Introduction = 249
• Exports and Imports = 250
• Export Intermediary Options = 251
• Transportation Issues = 254
• Payment Methods = 255
• Documentation = 256
• Product Preparation = 257
• Licensing, Contracting, and Franchising = 258
• Licenses = 258
• Contracts = 260
• Franchises = 261
• Various Ownership Decisions = 262
• Total Ownership = 263
• Public Sale of Shares = 264
• Ownership Fadeout = 265
• Little Ownership = 266
• Joint Ventures = 266
• Strategic Alliances = 273
• Company Interactions with Host Governments = 274
• Ethical Issues = 275
• Summary = 278
• Discussion Questions = 279
• References = 279
• Chapter 9 - Adapting Management to Foreign Environments = 283
• Learning Objectives = 284
• Introduction = 285
• The Importance of Cultural Values for International Managers = 286
• Defining and Understanding Cultural Values = 286
• Cultural Value Dimensions = 288
• Western Biases Inherent in These Discussions = 289
• Hofstede's Value Survey Model(VSM) = 291
• Limitations of the VSM = 296
• Using the VSM in Global Management = 297
• Kluckhohn and Strodtbeck's Value Orientation Model = 301
• Country Clusiers = 305
• The Role of Country Clusters in Global Decisions = 310
• Limitations of Country Cluster Information = 313
• Variation Within Cultures = 313
• Understanding Subcultures = 314
• Understanding Overlapping Cultures = 315
• Convergence and Divergence of Cultures = 316
• Summary = 318
• Discussion Questions = 319
• References = 319
• Chapter 10 Managing Operations Globally = 321
• Learning Objectives = 322
• Introduction = 323
• Procurement Issues = 324
• Degree of Integration = 325
• National Origins = 328
• Timing Issues = 330
• Production Issues = 332
• Total Quality Mangement = 332
• Location of Facilities = 333
• Logistics = 339
• Differentiating Goods From Services = 340
• Summary = 342
• Discussion Questions = 343
• References = 343
• Chapter 11 Organizing and Control in Global Organizations = 345
• Learning Objectives = 346
• Introductions = 347
• Organizational Structure = 349
• Typical Development of North American International Companies = 349
• Alternative Structures = 356
• Relating Organizational Structure to Controls = 357
• The Importance of Controls = 358
• Characteristics of An Effective Control System = 359
• Control Mechanisms = 364
• International Accounting and Auditing Controls = 364
• International Control Through Plans, Policies, and Procedures = 367
• Other Dimensions of International Control = 369
• Bureaucratic Versus Corporate Culture Control = 369
• Centralization Versus Decentralization = 370
• Information Systems = 372
• Performance Evaluation = 374
• Summary = 375
• Discussion Questions = 376
• References = 377
• Part Two Major References = 379
• Part Three The People Picture : Executing International Decisions Through Staffing and Directing = 399
• Chapter 12 Human Resource Selection = 401
• Learning Objectives = 402
• Introduction = 403
• Labor Force Distinctions = 404
• Parent Country Nationals = 404
• Host Country Nationals = 406
• Third Country Nationals = 407
• Expatriates = 408
• International Adjustment = 409
• The Cycle of Culture Shock and Cross - Cultural Adjustments = 410
• Determinants of International Adjustment = 413
• Individual Dimension = 414
• The Nonwork Dimension = 419
• The Job Dimension = 422
• The Organizational Culture Dimension = 423
• Applications of Research Findings to Global Companies = 424
• Summary = 429
• Discussion Questions = 431
• References = 431
• Chapter 13 Training for International Assignments = 437
• Learning Objectives = 438
• Introduction = 439
• The Need for Cross - Cultural Training = 440
• Research on Cross - Cultural Training = 441
• Approaches to Cross - Cultural Training = 443
• Important Aspects of Cross - Cultural Training = 446
• Assessing the Need for Rigor = 447
• Tung's Framework = 449
• Mendenhall And Oddou's Framework = 449
• Black and Mendehall's Model = 451
• A Case Example = 454
• Family Issues = 455
• Using Training Programs = 455
• The Importance of Cross - Cultural Training = 457
• Summary = 459
• Discussion Questions = 460
• References = 461
• Chapter 14 Managing the Expatriate Manager = 463
• Learning Objectives = 464
• Introduction = 465
• Understanding the Challenge of Living and Working Overseas = 466
• The "Dual Loyalty" Paradox = 467
• The "Unlearned Expert" Paradox = 471
• The "Identification／Acculturation" Paradox = 473
• The "Believing, Yet Disbelieving in Stereotypes" Paradox = 474
• Institutional Aids to Combat the Paradoxes = 475
• Overseas Sport Systems = 476
• Integration Programs = 476
• Mentor Programs = 479
• Performance Appraisal = 481
• Expatriate Compensation Packages = 484
• Repatriation = 486
• The Repatriation Adjustment Process = 489
• Organizational Factors = 490
• Nonwork Variables = 492
• Summary = 493
• Discussion Questions = 494
• References = 494
• Chapter 15 Special Issues for Global Firms : Women and Dual - Career Couples = 497
• Leaning Objectives = 498
• Introduction = 499
• The Role of Women in Business Around the World = 500
• Some Examples of Women's Role in Business = 503
• The Meaning of Equality = 506
• Women as Managers in Different Countries = 508
• The Role of Women as Managers in Selected Locations = 509
• Women as International Managers = 514
• Challenges for Women Internationally = 515
• Making Effective Use of Women in International Organizations = 515
• Dual-Career Couples = 518
• The Role of the Spouse Internationally = 520
• Making Effective Us of Dual - Career Couples = 521
• Proactive Approaches to Dual-Career Couples = 523
• Summary = 525
• Discussion Questions = 526
• References = 526
• Chapter 16 - Communication and Negotiation in Global Management = 531
• Learning Objectives = 532
• Introduction = 533
• The Five Dimensions of Human Communication = 535
• Barring to Cross-Cultural Communication Competence = 539
• Ignorance of Cultural Rules of Communication = 539
• Perceptual Biases = 544
• Faulty Attributions = 546
• Stereotypes = 550
• Cross-Cultural Negotiation = 551
• Relationship Building = 551
• Information Exchange = 552
• Persuasion = 553
• Concession and Agreement = 553
• Different Negotiating Styles = 554
• Brazil = 554
• People's Republic of China = 556
• Holistic Versus Sequential Thinking = 557
• Confrontation = 557
• Russia = 558
• Summary = 559
• Discussion Questions = 561
• References = 561
• Chapter 17 - Leadership and Motivation in Global Context = 565
• Learning Objectives = 566
• Introduction = 567
• The Study of Leadership = 568
• Cross-Cultural Differences in Leadership = 569
• France = 571
• The Arab World = 574
• Japan = 579
• Leadership Issues Summarized = 584
• Cross-Cultural Issues in Motivation = 584
• Maslow's Hierarchy of Needs = 586
• Herzberg's Two-Factor Theory = 589
• McClelland's Need Theory = 591
• Expectancy Theory = 593
• Equity Theory = 595
• Motivational Issues Summarized = 596
• Summary = 598
• Discussion Questions = 599
• References = 599
• Part Three-Major References = 605
• Appendices = 625
• A. Careers in International Business = 627
• Culture and Career Management = 629
• Career Opportunities in International Business = 633
• Leading Business Schools in the U. S. = 636
• Leading Business Schools Outside of the U. S. = 643
• Specialty Programs = 645
• Job Prospects = 646
• References = 648
• B. Experiential Exercises = 651
• Introduction = 653
• Exercise 1 Risk Assessment and Management = 654
• Exercise 2 Cultural Scenarios = 655
• Exercise 3 Cross-Cultural Mctivation = 657
• Exercise 4 Experimenting with Foreign Practices = 658
• Exercise 5 International Strategic Choice : Country Analysis for Foreign Expansion = 659
• Exercise 6 Assessing Foreign Opportunities : Country Exhibit／Presentations = 661
• Exercise 7 Negotiations = 662
• Exercise 8 Evaluating Subsidiary Performance = 663
• Exercise 9 The Bata Shoe Organization and International Management = 665
• Exercise 10 Expatriate Assignements = 667
• Exercise 11 Corss-Cultural Training = 668
• Exercise 12 Facing Discrimination in International Assignments = 669
• Appendix C. Case Studies = 671
• Mitsuhoshi France, S. A = 673
• The Road to Hell = 683
• Index = 691