항공사 종업원이 지각하는 승진장벽(glass ceiling)이 조직몰입, 직무만족 및 이직의도에 미치는 영향에 관한 연구 = Research Articles : A Study of the Influence of Glass Ceiling Conceived by Airline Workers on Organizational Commitment, Job Satisfaction and Turnover Intention

다국어 초록 (Multilingual Abstract)

This study is to clarify that the glass ceiling perceived by airline workers has influence on their organizational commitment, satisfaction and turnover intention. This study`s survey consisted of 319 airline workers in Seoul and Busan areas shows the results in the below. First, this study show that the higher glass ceiling is perceived by airline workers, the more they have negative influence on their organizational commitment and job satisfaction. Second, organizational commitment has positive influence on their job satisfaction. Third, glass ceiling has positive influence on turnover intention, and organizational commitment has negative influence on turnover intention. Contrary to our expectation, however, it is revealed that job satisfaction has no influence on turnover intention. Finally, it is revealed that not only has glass ceiling perceived by sex different meanings, but among classes have different meanings out of all categories. It is revealed that glass ceiling perceived by between domestic and foreign airline companies have different meanings out of three items. According to carrers, it has different meanings out of six items.