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3 "종업원의 업무능력을 고려한 종업원 만족도 생산성 및 고객만족 간 인과관계분석" 한국전자통신연구소 인터넷 경제 연구팀. 2003
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6 "The Relationship between Supply Chain Quality Management Practices and Organizational Performance" 18 (18): 864-872, 2001
7 "Six Sigma Black Belt 양성교재." 2002
8 "Sigma Black Belt 과정 Manual." LG Learning Center 2002
9 "Motivation through the Design of Work Test of a Theory" 250-279, 1976
10 "Minitab 실무 완성." 2003
1 "현대 실험계획법" 민영사. 2002
2 "한국적 6시그마 품질혁신 활동 교재" 한국표준협회. 2000
3 "종업원의 업무능력을 고려한 종업원 만족도 생산성 및 고객만족 간 인과관계분석" 한국전자통신연구소 인터넷 경제 연구팀. 2003
4 "The Service Profit Chain^New YorkHow Leading Companies Link Profit and Growth to Loyalty" Free Press 1997
5 "The Satisfaction and Retention of Frontline Employees - A Customer Satisfaction Measurement Approach" , 7 (, 7): 62-80, 1996
6 "The Relationship between Supply Chain Quality Management Practices and Organizational Performance" 18 (18): 864-872, 2001
7 "Six Sigma Black Belt 양성교재." 2002
8 "Sigma Black Belt 과정 Manual." LG Learning Center 2002
9 "Motivation through the Design of Work Test of a Theory" 250-279, 1976
10 "Minitab 실무 완성." 2003
11 "Employee Satisfaction Customer Loyalty and Financial Performancean Empirical Examination of the Service Profit Chain in Result Banking" 1( (1(): 18--31., 1998
12 "Discriminant Validation of Measure of Job Satisfaction Journal of Applied Psychology" 139-145, 1988
13 "Developing and Testing a Model of Survivor Responses to Layoffs" 38 : 302-317, 1991
14 "A Three-wave Longitudinal Analysis of the Casual Ordering of Satisfaction and Commitment on Turnover Decisions" 74 : 855-868, 1989
15 "6시그마경영 이해와 적용" 한국 생산성본부. 2000
16 "6시그마 품질달성을 위한 시스템구축과정 Manual." 한국능률협회 컨설팅 2001
17 "- ApplicationAssessment Cause and Consequence" SAGE Publications.