그린테이프 개념구성과 결정요인 분석 = A Study on Design of Green Tape' Concept and Decisive Factor

다국어 초록 (Multilingual Abstract)

The rules and procedures of bureaucracy has become an efficient management instrument in Weber's legitimate(Rational) Bureaucracy. But the mainstream of the bureaucracy research almost focused on the dysfunctional aspects rather than its functionalism. The purpose of this paper is to examine design of green tape' concept in the positive function of bureaucracy. Public organization scholars over the past decade have shed significant light on red tape in ineffective rules. It employs the analysis of contents of answers in survey on bureaucrats in the local bureaucracy. According to the result of the analysis, this paper argues that condition of rule effectiveness depends on the combined presence of trust and limited discretion of bureaucrat, with the outside control and document of a rules. The implications which this study gives can be summarized into two. One is that bureaucracy can get a better performance in organization by using green tape factors. The other is that the deeper research of its theoretical concept and the measurement problems in terms of relevance need in korea to bring these affirmative effects of green tape.

국문 초록 (Abstract)

관료제이념형에서 관료제의 주요한 특성으로 법규를 강조한 이후, 관료제 규칙과 절차는 조직운영의 효율적인 관리수단이 되었다. 그럼에도 그동안 관료제 연구에서 관료제 규칙강조는 병리현상을 초래한다고 제기되었고, 관료제 역기능론자에 따르면 번거로운 규칙은 불필요한 부담, 업무지연을 초래한다는 부정적 기능을 강조하였다. 관료제 규칙의 선행연구는 규칙의 역기능 측면만 강조하고, 규칙이 주는 효용과 긍정적 기능에 대한 연구는 미미하였다. 본 연구는 이러한 맥락에서 관료제 규칙의 순기능 측면을 설명하는 그린테이프 개념을 구성하고, 우리나라 지방관료제를 대상으로 그 내용을 측정 개념정의를 시도하였다. 연구결과에 따르면, 관료제 규칙과 절차는 규칙 공정성, 부분적 재량성, 문서화의 조건에서 외부통제 최소화와 관료신뢰가 부가될 때, 이해관계자들의 협력으로 이어져 결국 효율적인 규칙기능을 발휘한다는 점이다. 연구 시사점으로는 관료 재량성, 문서화 및 외부통제 정도에 관한 심층적 논의 필요성, 관료제의 균형적 접근 필요성, 레드테이프에서 그린테이프로 전환연구 필요성 등을 제한하였다.

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