1 지식경제부, "한국 서비스 산업 현황과 육성방안"
2 홍성화, 부석현, "추구편익에 따른 관광가이드 서비스 질에 대한 인식: 제주방문 내국인 패키지관광객을 중심으로" 한국관광.레저학회 18 (18): 47-65, 2006
3 최영준, "국외여행인솔자 직무분석을 통한 전문직화 고찰" 한국관광학회 32 (32): 255-273, 2008
4 이정미, "관광통역안내원의 서비스 질이 고객만족에 미치는 영향에 관한 연구: 일본인 관광객을 대상으로" 16 (16): 217-239, 2001
5 양필수, "관광통역안내사의 직업선택 동기와 직무만족도에 관한 연구: 제주지역 일본어 관광통역안내사를 중심으로" 한국관광연구학회 21 (21): 175-192, 2007
6 김경님, "관광통역안내사 자격제도와 근무환경에 관한 연구" 한국관광연구학회 20 (20): 87-98, 2006
7 Joel, N., "Work and benefits: The multiple problems of service sector employment" 41 : 240-255, 1994
8 Butler, S., "Waitressing, vulunerabilty and job autonomy: The case of the risky trip" 7 : 487-502, 1980
9 Salazar, N., "Touristifying Tanzania: local guides, global discourse" 33 (33): 833-852, 2006
10 Pearce, P., "Tourist-guide interaction" 11 : 129-146, 1984
1 지식경제부, "한국 서비스 산업 현황과 육성방안"
2 홍성화, 부석현, "추구편익에 따른 관광가이드 서비스 질에 대한 인식: 제주방문 내국인 패키지관광객을 중심으로" 한국관광.레저학회 18 (18): 47-65, 2006
3 최영준, "국외여행인솔자 직무분석을 통한 전문직화 고찰" 한국관광학회 32 (32): 255-273, 2008
4 이정미, "관광통역안내원의 서비스 질이 고객만족에 미치는 영향에 관한 연구: 일본인 관광객을 대상으로" 16 (16): 217-239, 2001
5 양필수, "관광통역안내사의 직업선택 동기와 직무만족도에 관한 연구: 제주지역 일본어 관광통역안내사를 중심으로" 한국관광연구학회 21 (21): 175-192, 2007
6 김경님, "관광통역안내사 자격제도와 근무환경에 관한 연구" 한국관광연구학회 20 (20): 87-98, 2006
7 Joel, N., "Work and benefits: The multiple problems of service sector employment" 41 : 240-255, 1994
8 Butler, S., "Waitressing, vulunerabilty and job autonomy: The case of the risky trip" 7 : 487-502, 1980
9 Salazar, N., "Touristifying Tanzania: local guides, global discourse" 33 (33): 833-852, 2006
10 Pearce, P., "Tourist-guide interaction" 11 : 129-146, 1984
11 Salazar, N., "Tourism and glocalization: local tour guiding" 32 (32): 628-646, 2005
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15 Cohen, E., "The tourist guide: the origins, structure, and dynamics of a role" 12 : 5-29, 1982
16 Macdonald, C, "The service society and the changing expereicne of work. In Working in the Service Society" Macdonald and Sirianni 1-26, 1996
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18 Dahles, H., "The politics of tour guiding" 29 (29): 783-800, 2002
19 Schmidt, C., "The guided tour: Insulated Adverture" 7 : 441-468, 1979
20 Hallway, J., "The guided tour: A sociological approach" 8 : 377-402, 1981
21 Pond, K., "The Professional Guide: Dynamics of Tour Guiding" Van Nostrand Reinhold 1993
22 Babbie, E., "The Practice of Social Research(8th Edition)" Wadsworth Publishing Company 1998
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24 Strauss, A., "Qualitative Analysis for Social Scientists" Cambridge University Press 1988
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26 Adler, P, "Paradise Loborers: Hotel Work in the Global Economy" Cornell University Press 2004
27 Fine, G., "Kitchens: The Culture of Restaurant Work" University of California Press 1996
28 Cialdini, R., "Influence: Sciences and Practice" Allyn & Bacon 2001
29 Tompson, E., "Engineered coporate culture on a cruise ship" 35 : 331-344, 2002
30 Wong, J, "Emotional labor of the tour leaders: An exploratory study. Tourism Management, doi:10.1016/j.tourman.2008.06.005"
31 Cobble, D., "Dishing It Out: Waitress and Their Unions in the Twentieth Century" University of Illinois Press 1991
32 Feldman, J., "Constructing a shared Bible land: Jewish Israeli guiding performances for Protestant pilgrims" 34 (34): 351-374, 2007
33 Mancini, M., "Conducting Tours: A Practical Guide" South-Western Publishing Co. 1990
34 Zorn,C., "Communitarian Tourism: Hosts and mediation in Peru" 34 (34): 673-689, 2007
35 Ap., J., "Case study on tour guiding: professionalism, issues, and problems" 22 : 551-563, 2001
36 Cohen, E., "A new paradigm in guiding: the Madrich as a role model" 29 (29): 919-932, 2002