소비재 제품의 사용자 경험 인증 평가를 위한 평가 체계 개발 및 검증

다국어 초록 (Multilingual Abstract)

Objective: This study aims to develop a user experience evaluation framework to enable evaluation of user experience on various customer goods.
Background: Lack of resources and capabilities to improve the quality of the user experience has made it difficult for small and medium-sized businesses to develop user-centered products. An effective user experience evaluation framework is needed to effectively support small and medium-sized businesses.
Method: The evaluation framework of this study was developed through the following steps. Firstly, we collected and structured product components of various product groups systematically according to user experience characteristics. Then, we gathered and organized core user experience elements based on a number of user reviews and previous related studies. And, we matched up product component with user experience element according to core user experience attributes of each product component. Additionally, we collected and selected major tasks and scenarios that is frequent and critical when using the product. Lastly, we developed user experience evaluation forms by matching product components, user experience element, major tasks, and scenarios.
Results: A user experience evaluation framework and forms were developed by collecting more than 45 research studies and 4685 user experience elements. Based on the evaluation framework developed over four years, 161 users and 54 experts evaluated 143 kinds of products. Based on the evaluation results, the evaluation framework developed in this study was verified and validated its effectiveness.
Conclusion: We have developed a user experience evaluation framework that can evaluate the user experience of various customer goods and it was effective in finding the factors that have a great influence on the usability and user experience of the customer goods.
Application: It is expected that the user experience evaluation framework developed in this study could be applicable to the development of a certification system to effectively reflect and improve the user experience quality of consumer goods.

목차 (Table of Contents)

• 1. Introduction
• 2. User Experience Evaluation System Development Process
• 3. Results
• 4. Discussion & Conclusion
• References

참고문헌 (Reference)

1 서현덕, "제품디자인을 위한 사용자 인지 감성 요인 평가 프레임워크 - 주방용품 사용자 경험 중심으로 -" 한국디자인트렌드학회 (53) : 283-296, 2016

2 이수봉, "디자인혁신이 중소기업의 국제경쟁력에 미치는 영향" 한국디자인학회 19 (19): 163-174, 2006

3 김정룡, "다자 중심적 사용성 평가 방법의 구조화 과정" 대한인간공학회 24 (24): 25-33, 2005

4 Hassenzahl, M., "User experience-a research agenda" 25 (25): 91-97, 2006

5 Law, E. L. C., "Understanding, scoping and defining user experience: a survey approach" ACM 719-728, 2009

6 Väänänen-Vainio-Mattila, K., "Towards practical user experience evaluation methods" 19-22, 2008

7 Lee, K. I., "Study for Scenario based usability evaluation framework model in environment of using product. -With a Focus on home appliances" 382-385, 2008

8 Park, J., "Development of a web-based user experience evaluation system for home appliances" 67 : 216-228, 2018

9 이원섭, "Development of a Comprehensive Usability Testing and Analysis Framework for the Physical Interface Between Product and User" 대한인간공학회 30 (30): 331-338, 2011

10 Lee, W. S., "Development of a Comprehensive Usability Evaluation System based on User Needs" 1-7, 2008

11 Park, J., "Developing elements of user experience for mobile phones and services: survey, interview, and observation approaches" 23 (23): 279-293, 2013

12 Lim, C. H., "Comparison and Selection of Usability Evaluation Methods" 19 (19): 87-94, 1996

13 Kwahk, J., "A methodology for evaluating the usability of audiovisual consumer electronic products" 33 (33): 419-431, 2002