병원선택요인이 환자만족도 및 재이용에 미치는 영향

다국어 초록 (Multilingual Abstract)

This study was performed to identify effects of hospital selection factors on patient satisfaction and reuse intention. For this purpose, a survey was performed subject to outpatients and inpatients in 10 hospitals located in Busan district from March 7, 2013 to June 21, 2013 and total 447 copies were used as final study data. As results of this study, it was found that among the hospital selection factors of outpatients, internal conditions and medical service gave effects to patient satisfaction and internal conditions, service of medical staffs and medical service gave effects to reuse intention. It was found also that among the hospital selections factors of inpatients, internal conditions, service of medical staffs and medical service gave effects to patient satisfaction and external conditions, internal conditions, service of medical staffs and medical service gave effects to reuse intention. It was suggested that in the effect of patient satisfaction on reuse intention, both inpatients and outpatients gave the effect and thus higher patient satisfaction was related to higher reuse intention. Therefore, instead of hospital-centered medical treatments, hospitals should restructure its medical and service systems that are patient-centered. Also, it is necessary for the hospital managers to recognize that patient satisfaction is an important factor in increasing its profit.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 연구방법
• 1. 연구대상 및 자료수집
• 2. 조사도구 및 내용
• 3. 분석방법
• Ⅲ. 연구결과
• 1. 조사대상자의 일반적 특성
• 2. 외래환자의 병원선택요인이 환자만족도와 재이용의사에 미치는 영향
• 3. 입원환자의 병원선택요인이 환자만족도와 재이용의사에 미치는 영향
• 4. 외래환자의 환자만족도가 병원재이용의사에 미치는 영향
• 5. 입원환자의 환자만족도가 병원재이용의사에 미치는 영향
• Ⅳ. 고찰
• Ⅴ.결론
• REFERENCES

참고문헌 (Reference)

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