요양보호사의 직무특성과 임파워먼트가 서비스질에 미치는 영향 -양성교육프로그램의 조절효과를 중심으로- = The Effect of Home Helpers` Job Characteristics and Empowerment on Service Quality -Moderating Effects of Training Program-

다국어 초록 (Multilingual Abstract)

This study aims to elucidate relationships between characteristics of job behaviors, perceived by home helpers and service quality in long-term care institutions to identify whether theory-practice program in training education has a moderating effect between characteristics of job behaviors and the quality of care service. It classified characteristics of job behaviors, perceived by home helpers into personal characteristics, job characteristics, and empowerment. Subordinate variables of personal characteristics were professional ability, internal control, and self-efficacy. Job characteristics include work identity and autonomy, and empowerment includes meaning, competence, and self-determination as subordinate variables. This study divided training education as a moderating variable into theory and practice, and divided the quality of care service, which is the dependent variable, into tangibility, reliability, responsiveness, certainty, and empathy. For the verification of hypothesis, it conducted an analysis through structural equation model.