보육시설종사자의 감정노동이 직무만족에 미치는 영향: 회복탄력성의 매개효과를 중심으로 = The Effect of Emotional Labor on Job Satisfaction of Child Care Facility Workers: Focusing on the Mediating Effect of Resilience

다국어 초록 (Multilingual Abstract)

This empirical research aims to verify the mediating effect of resilience in the structural relationship of emotional labor factors of childcare facility workers on job satisfaction. Based on this, the purpose is to seek strategies to inspire job satisfaction of childcare facility workers in childcare institutions. In order to achieve this purpose, a survey was conducted from September 1 to September 30, 2024, targeting childcare facility workers in childcare facilities located in the metropolitan area. The data collected as a result were analyzed using SPSS 21.0 and AMOS 21.0 programs. The research results are as follows. First, it was confirmed that the higher the level of emotional labor, the higher the job satisfaction. Second, it was confirmed that the higher the level of emotional labor, the higher the resilience. Third, it was confirmed that the higher the level of resilience, the higher the resilience. Third, it was confirmed that the higher the level of resilience, the higher the job satisfaction. And in the relationship between emotional labor and job satisfaction, resilience was verified to have a partial mediating effect. The results of these empirical studies have theoretical and practical implications for improving the working environment or developing programs for incumbent workers in childcare facilities for organizational commitment and job satisfaction.