In this paper a new service SCM model based on service science is proposed. For taking into account realistic situation Fuzzy-AHP(Analytic Hierarchy Process) method is applied to developing performance measurements of service SCM. Also, the proposed f...
In this paper a new service SCM model based on service science is proposed. For taking into account realistic situation Fuzzy-AHP(Analytic Hierarchy Process) method is applied to developing performance measurements of service SCM. Also, the proposed framework is applied to hotel industry.