호텔 직원의 직무불안정성과 직무스트레스 및 직무성과의 관계 = 사내 동호회활동의 조절효과를 중심으로

다국어 초록 (Multilingual Abstract)

The purpose of this study is to analyze the relationships among the factors of job insecurity, job stress and job performance. It particularly tested the moderating effect of intra-company club activities on those relationships. By doing so, this study provides implication regarding effective business performance and human resource management in the hotel business. A total of 461 employees working in 10 special, 1st, and 2nd class hotels in Seoul, were surveyed, and its results were empirically analyzed. The results were summarized as follows. First, it showed that hotel employees` job insecurity is an important factor determining job stress. In other words, all aspects of job insecurity excepting control of job environment had positive effects on job stress. Second, hotel employees` job stress is also an important factor determining job performance. In other words, all aspects of job stress had negative effects on job performance. Third, intra-company club activities played moderating roles in the relationship between all aspects of job insecurity excepting control of job environment, and job stress. Fourth, intra-company club activities played moderating roles in the relationship between job stress and job performance.