고객공격행동이 근로자들의 직장 내 일탈행동에 미치는 영향 = 심리적 소유감의 조절효과

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경 및 연구 가설
• Ⅲ. 연구방법
• Ⅳ. 실증분석 결과
• Ⅴ. 논의
• 참고문헌
• Abstract

참고문헌 (Reference)

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2 공혜원, "직장 내 정서 경험에 따른 감정노동 프로세스 모델 구축에 관한 연구: 근거 이론을 중심으로" 한국경영학회 18 (18): 325-356, 2014

3 이봉세, "직무특성과 주인의식문화가 심리적 소유감 및 태도에 미치는 영향" 한국고용노사관계학회 19 (19): 139-167, 2009

4 최병권, "조직변화의 특성과 변화몰입간의 관계에서 심리적 소유감과 변화유형의 역할에 대한 개념적 연구" 포스코경영연구소 11 (11): 231-267, 2011

5 김민호, "의료서비스에서 고객지향요인이 서비스가치와 고객만족에 미치는 영향" 보건의료산업학회 2 (2): 1-26, 2008

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