장애인시설 생활재활교사의 직무 스트레스 및 자아탄력성과 직무만족 및 서비스 질

국문 초록 (Abstract)

본 연구에서는 생활재활교사의 직무 스트레스, 자아탄력성, 직무만족 및 서비스 질 간의 관계를 탐색하였다. 본 연구의 참여자는 269명의 장애인 시설에 근무하고 생활재활교사이며, 이들의 연령 분포는 만 20세에서 58세 사이였다. 본 연구에서 사용된 심리검사는 Karasek의 직무만족검사, CPI의 자아탄력성 문항, JDI 설문지 및 SERVQUAL 척도이다. 분석 결과, 생활재활교사의 직무 스트레스는 직무만족 및 서비스 질과 부적상관을 자아탄력성은 정적상관을 보였다. 직무 스트레스는 직무만족의 변량을 28.2%를 설명하였으나 서비스 질은 3.0%만을 설명하는 것으로 나타났다. 자아탄력성은 직무 스트레스에 더해 직무만족과 서비스 질을 유의하게 설명하고 있었으나 직무만족 및 서비스 질에 대해 직무 스트레스와 상호작용 효과는 없는 것으로 밝혀졌다. 서비스 질에 대한 직무 스트레스, 직무만족 및 자아탄력성의 중다회귀분석에서는 직무만족만이 유의한 예언변인이었으며 세 변인으로 서비스 질의 변량을 19%정도 설명할 수 있었다. 본 연구에서는 생활재활교사의 직무만족과 서비스 질에 대한 직무 스트레스와 자아탄력성의 역할에 관해 선행연구들을 바탕으로 논의하였다.

다국어 초록 (Multilingual Abstract)

This study investigated the relationship between job stresses, ego-resilience, job satisfaction, and service quality of rehabilitation teachers. The participants were 269 rehabilitation teachers who were employed in residential facilities for disabled people, whose ages ranged from 20 to 58. The psychological tests used in this research included the following: Karasek"s Job Content Questionnaire, ego resilience items from CPI, Job Description Index, and SERVQUAL scale. Results indicated that job stresses of rehabilitation teachers were negatively correlated to job satisfaction and service quality, whereas ego-resilience were positively correlated to. Job stresses of rehabilitation teachers accounted approximately 28.2% variance of job satisfaction and only 3.0% variance of service quality. Ego-resilience showed additional accountability for job satisfaction and service quality with job stresses. But there were no significant interaction effects of job stresses or ego-resilience on job satisfaction and service quality. In multiple regression analysis, job stresses, ego-resilience, and job satisfaction accounted for approximately 19% variance of service quality, and job satisfaction was only significant predictor for service quality. It was discussed the role of job stresses and ego-resilience in job satisfaction and quality of service among rehabilitation teachers with previous studies. (Korean J Str Res 2011;19:129∼ 136)

목차 (Table of Contents)

• 서론
• 재료 및 방법
• 결과
• 고찰
• 참고문헌
• 국문초록

참고문헌 (Reference)

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