마케팅 문화에 관한 실증적 연구

참고문헌 (Reference)

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2 "서비스 품질의 각 차원이 CS에 미치는 상대적 영향에 대한 연구 : 기존고객과 잠재고객의 비교를 중심으로" 18 (18): 67-97, 2003

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