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1 "서비스에 의해 구축된 브랜드자산구성요소가 제품선택의도에 미치는 영향에 관한 연구" 명지대학교 대학원. 2004
2 "서비스마케팅" 학현사. 2001
3 "사회과학통계분석" 나남출판. 1997
4 "마케팅조사이렇게" 법문사. 1999
5 "마케팅 커뮤니케이션 연구회 옮김 브랜드 자산의 전략적 관리" The Free Press 나남출판. 1991
6 "구매후 부조화에 대한 시정과 고객 재구매(재이용) 의도에 관한 연구" 대한산업경영학회 1 (1): 2003
7 "” Journal of Marketing" 57 : 2-21, 1993
8 "“The Commitment-Trust Theory of Relationship Marketing ” Journal of Marketing" 58 : 20-38, 1994
9 "“Risk Perception and Risk Reduction in Consumer Services in Marketing of Services" 1991pp.200-204.
10 "“Network Model for Estimating Brand Specific Effects in Multi-Attribute Marketing Models”" 25 : 11-21, 1979
11 "“Exploring the Concept of Loyalty in Service ” in The Services Challenge Integrating for Competitive Advantage" 91-94, 1987
12 "“Evaluating the Multiple Effects of Retail Promotions on Brand-Loyalty and Brand-Switching Segments ” Journal of Marketing Research" 29 : 50-66, 1992
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14 "“Consumer Perceptions of Price A Means-End Model and Synthesis of Evidence ” Journal of Marketing" 52 : 4-6, 1988
15 "“Classifying Services to Gain Strategic Marketing Insights ” Journal of Marketing" 47 : 9-20, 1983
16 "“A Conceptual Model of Service Quality and Its Implications for Future Research Journal of Marketing" 49 : 41-50, 1985
17 "an Introduction to Theory and Research Reading" 1975
18 "Strategic Brand Management : Building Measuring and Managing Brand Equity (2th ed)" Prentice-Hall, Inc.. 2003
19 "Satisfaction : A Behavioral Perspective on the Consumer" McGraw-Hill. 1997
20 "SPSS WIN을 이용한 통계분석 (3판)" 학현사. 2002
21 "Relationship Marketing of Services Growing Interest, Emerging Perspectives" 23 (23): 236-245, 1995
22 "Kotler on Marketing : How to Create Win, and Dominate Markets=필립 코틀러의 미래형 마케팅" The Free Press 1999
23 "Feb.. In Exploring Brand Equity" 1992
24 "Consumer and Their Brands : Developing Relationship Theory in Consumer Research" 25 : 343-373, 1998
25 "Advertising Research Foundation" 9-24, 1995
26 "A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality ” Journal of Retailing" 64 : 12-40, 1988