1 Ishikawa,K, "What is total quality control?" Prentice-Hall 1985
2 Sebastianelli R, "Understanding the obstacles to TQM success" 10 (10): 45-, 2003
3 Sun,H, "Total quality manage-ment,ISO 9000 certification and performance improvement" 17 (17): 168-179, 2000
4 Gotzamani,K.D, "The true motives behind ISO 9000 certification.Their effect on the overall certification benefits and their long term contribution towards TQM" 19 (19): 151-169, 2002
5 Terziovski,M, "The longitudinal effects of the ISO 9000 certification process on business performance" (146) : 580-595, 2003
6 Salegna,G, "Obstacles to implementing TQM" (29) : 53-57, 2000
7 Mizuno S, "Management for Quality Improvement-The Seven New QC Tools" Productivity Press 1979
8 Juran,J.M, "Juran’s quality handbook" McGraw-Hill 1999
9 Hughes,T, "It is not what you achieve it is the way you achieve it" 11 (11): 329-340, 2000
10 Ngai,E.W.T, "Identifying potential barriers to total quality management using principal component analysis and correspondence analysis" (14) : 391-408, 1997
1 Ishikawa,K, "What is total quality control?" Prentice-Hall 1985
2 Sebastianelli R, "Understanding the obstacles to TQM success" 10 (10): 45-, 2003
3 Sun,H, "Total quality manage-ment,ISO 9000 certification and performance improvement" 17 (17): 168-179, 2000
4 Gotzamani,K.D, "The true motives behind ISO 9000 certification.Their effect on the overall certification benefits and their long term contribution towards TQM" 19 (19): 151-169, 2002
5 Terziovski,M, "The longitudinal effects of the ISO 9000 certification process on business performance" (146) : 580-595, 2003
6 Salegna,G, "Obstacles to implementing TQM" (29) : 53-57, 2000
7 Mizuno S, "Management for Quality Improvement-The Seven New QC Tools" Productivity Press 1979
8 Juran,J.M, "Juran’s quality handbook" McGraw-Hill 1999
9 Hughes,T, "It is not what you achieve it is the way you achieve it" 11 (11): 329-340, 2000
10 Ngai,E.W.T, "Identifying potential barriers to total quality management using principal component analysis and correspondence analysis" (14) : 391-408, 1997
11 The ISO Survey-2006, "ISO Central Secretariat"
12 "ISO 9004:2000(E)"
13 "ISO 9001:2000(E)"
14 Costa,M.M, "ISO 9000:2000:the key to quality? an exploratory study" 14 (14): 7-18, 2007
15 "ISO 9000:2000(E)"
16 Singels,J, "ISO 9000 series.Certification and performance" 18 (18): 62-75, 2001
17 Wayhan,V.B, "ISO 9000 certification:The financial performance implications" 13 (13): 217-231, 2002
18 Sila,I, "An investigation of the total quality management survey based research published between 1989 and 2000" (19) : 902-970, 2002