실버타운 거주자의 식사 서비스 품질 인식이 거주 만족도에 미치는 영향 = The Effect of Foodservice Quality Perception on Residence Satisfaction of Silver Town Residents

다국어 초록 (Multilingual Abstract)

This study attempted to investigate the effect of foodservice quality perception on residence satisfaction of silver town
residents. Through an extensive literature review, the questionnaire was developed and distributed to senior residents in 'A'
silver town located in Gyeonggi-Do. Out of 254 questionnaires administered, a total of 212 completed questionnaires were
returned, yielding a response rate of 83.5%. The results showed that there was a meaningful correlation between perception
on foodservice quality and residence satisfaction. Among foodservice quality factors, reliability and comfort were the most
important factors affecting residence satisfaction. Considering the effect of reliability and comfort factors on residence
satisfaction, it is important to make a strategy to build up these factors in foodservice operation of silver town.

참고문헌 (Reference)

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