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다국어 초록 (Multilingual Abstract)

This study is to explore online consumers` information search process and use of product information channels including advertising in mass media, articles related to the product, and word-of-mouth. Applying Information Processing Theory to online purchase situation, this study attempts to test the effects of internal search process and situational variables on information search in online purchase. Considering the online purchase situation, online purchase experience was adopted as one of the determinants of information search in online purchase. The study results indicated the effects of online purchase experience, online purchase risk, and online purchase involvement were positive on overall information search, but it showed the different patterns in terms of use of information channels across product categories. The fact that even those who have more online purchase experience are more likely to search information implies the importance of product information in online purchase. In relation to information channel, while those who have less online purchase experience tend to use less online channels and rather tend to use more offline channels including advertising in mass media and word-of-mouth, those who have more online purchase experience tend to use more online channels for product information. This means that those who are used to online purchase are more likely to rely on online channels, and it suggests that customized online advertising including product information can be efficient to online shoppers in terms of marketing strategy. As increasing online purchase risk, online consumers tend to use more offline channels including advertising and word-of-mouth rather than using online channels across product categories. In addition, the higher online purchase involvement, the higher use of offline advertising and online channels. In product comparison, the digital camera group and laptop computer group indicated the similar patterns in using of information channels, whereas the plasma TV group showed the higher use of online channels in accordance with increasing product experience. It may reflect the limited information channels, in case of a plasma TV, due to the low product distribution.

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참고문헌 (Reference)

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