Assessing the Impact of Digital Divide on e-Government Implementation in the Public Service of Ghana

다국어 초록 (Multilingual Abstract)

This study investigated the impact of ‘digital divide’ on e-government implementation in the Public Service of Ghana. A Mixed Method approach was used to explore three hypotheses and three research questions. Data was gathered through surveys and interviews from 20 Public Services institutions in Ghana with a total of 350 randomly selected respondents through questionnaire. Structural Equation Model (SEM) was used in analyzing data via SmartPLS and SPSS. The findings indicate an existing digital divide which is crippling the e-government in Ghana’s public service due to inadequate ICT Infrastructure, inadequate ICT Access and lack of ICT skilled personnel. Recommendations are made to bridge the digital divide.

목차 (Table of Contents)

• I. INTRODUCTION 1
• 1. Background of the Study 1
• 2. Problem Statement 6
• 3. Purpose of the Study 8
• 4. Significance of the Study 10
• 5. Theoretical Perspective 11
• 6. Scope of the Study 13
• 7. Research Method 13
• 8. Limitations of the Study 14
• II. LITERATURE REVIEW 16
• 1. The Concept of e-Government 16
• 2. Stages of e-Government 20
• 3. e-Government Benefit to Citizens 25
• 4. The Concept of Digital Divide 31
• 5. Defining the Divide in Ghana 42
• 6. Bridging the Digital Divide in Ghana 51
• 7. The Public Service of Ghana 53
• 8. Research Questions 58
• III. THEORETICAL FRAMEWORK 59
• 1. Theoretical Underpinning of the Model 59
• 2. Theoretical Framework of the Study 65
• 3. Hypotheses 68
• IV. RESEARCH METHODOLOGY 69
• 1. Research Setting 69
• 2. Population 70
• 3. Research Design 72
• 4. Data Collection Method 74
• 5. Data Analysis Method 76
• V. RESULTS AND DISCUSSIONS 80
• 1. Background of Respondents 80
• 2. Descriptive statistics for the e-Government Model 82
• 3. Answering the Research Questions 90
• VI. CONCLUSIONS 99
• 1. Key Findings 100
• 2. Conclusions 101
• 3. Policy Implications and Recommendations 102
• 4. Limitations of the Study 106
• REFERENCES 108
• Appendixes 119