개업공인중개사의 역량요인이 직무만족 및 서비스질에 미치는 영향연구 = Impact of Competency Factors of Licensed Real Estate Agents on Job Satisfaction and Service Quality

다국어 초록 (Multilingual Abstract)

In the Republic of Korea, the real estate market size has increased due to rapid economic growth, and the role of licensed real estate agents in real estate transactions has taken on great importance. Licensed real estate agents have specialized knowledge and experience in real estate transactions. They use their professional knowledge to understand real estate market trends, laws and regulations, contract procedures, and any other related information and convey them to customers to provide professional advice and assistance. Today's society demands that professionals have the right competencies and does not exclude licensed real estate agents. This study used licensed real estate agents in private practice as the population group, examined the impact of their capabilities on job satisfaction and service quality, and investigated the causal relationship between their job satisfaction and service quality. In addition, by classifying the capabilities of licensed real estate agents into creative ability, networking ability, and self-control ability, it was possible to identify which factors improve the job satisfaction and service quality of licensed real estate agents in private practice and achieve the purpose of the study, which was to reveal how licensed real estate agents contribute to increasing the competitiveness of their brokerage service businesses. Then, this study set competency factors, job satisfaction, and service quality of licensed real estate agents as research variables. Finally, it verified the causal relationship between these variables, providing implications for licensed real estate agents opening and operating licensed real estate businesses in South Korea.

국문 초록 (Abstract)

우리나라는 급속한 경제성장으로 부동산시장의 규모는 증가하였고, 이러한 부동산거래는 개업공인중개사가 담당하고 있는데, 이 개업공인중개사는 부동산 거래에 대한 전문지식과 경험을 갖추고 있는 개업 공인중개사는 부동산 거래에 대한 전문지식의 역량으로 부동산 시장 동향, 법률 및 규정, 계약 절차 등을 고객에게 잘 이해시키고, 전문적인 조언과 도움을 제공한다, 이러한 개업공인중개사는 개인적 역량의 강화를 요구하는 시대적 상황에 와 있다. 이에 본 연구는 개업공인중개사를 대상으로 개업공인중개사의 역량이 직무만족 및 서비스 질에 미치는 영향을 알아보고, 직무만족과 서비스 질의 인과관계에 대하여 알아보고자 한다. 또한 개업공인중개사의 역량을 창의적 능력, 네크워크 능력, 자기통제 능력으로 구분하여 어떤 요인이 개업공인중개사의 직무만족 및 서비스 질을 향상시켜 주는지를 밝혀 국내에 개업하여 공인중개업을 운영하고 있는 개업공인중개사의 부동산 중개서비스업의 경쟁력을 높이는데 기여하고 법적·제도적 개선방안 등 개업공인중개사의 중개업의 발전방안을 제시하는 것을 목적으로 하였다. 이에 따라 개업공인중개사의 역량 개업공인중개사의 역량요인, 직무만족, 서비스질을 연구 변수로 설정해 이들 변수 간의 인과적 관계를 검증하고자 기획되었다. 본 연구는 구체적으로 개업 공인중개사를 대상으로 개업 공인중개사의역량(창의적 능력,네크워크 능력,자기통제 능력)이 직무만족 및 서비스 질에 미치는 영향을 검증하여 시사점을 제공였다.

참고문헌 (Reference)

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