Handbook on human services administration

목차 (Table of Contents)

• CONTENTS
• Preface = ⅴ
• Contributors = xiii
• Unit I. Organizational Theory and Management in Human Services Administration
• 1. Organization Theory / Robert T. Golembiewski = 3
• I. Organization Theory: Introduction = 3
• II. The Present Patch in the "Management Theory Jungle" = 4
• III. Specific Features of this Patch in the Jungle = 6
• IV. Whence Come Traditional Principles for Organizing? = 6
• V. Organizing Principles for What? = 8
• VI. Where Are Innovative Organizing Principles Headed? = 27
• VII. Conclusion = 40
• References = 41
• 2. Organizational Structure and Service Delivery Arrangements in Human Services / William J. Page = 45
• I. Introduction = 45
• II. Variables in Human Service Structures = 47
• III. Typology of Structures = 55
• IV. Service Delivery Arrangements = 64
• V. Summary and Conclusions = 72
• Bibliography = 73
• Unit II. Budgeting and Financial Management in Human Services Administration
• 3. Budgeting and Financial Management / W. Bartley Hildreth ; Rodger P. Hildreth = 79
• I. Introduction = 79
• II. Budgeting = 82
• III. Financing Operations = 93
• IV. Managing Finances = 100
• V. Summary = 104
• References = 105
• 4. Financial Management in Health Care Organizations / James D. Suver ; Kyle L. Grazier = 109
• I. Introduction = 109
• II. Techniques to Support Management Decisions = 110
• III. Financing versus Investment Decisions = 142
• IV. Control and Evaluation = 149
• V. Conclusions = 150
• Bibliography = 150
• Appendix 1: Notes to Consolidated Financial Statements = 151
• Appendix 2: Various Tables = 159
• 5. An Introduction to Health Care Marketing / Joel M. Lee = 167
• I. Introduction = 167
• II. Definition of Marketing = 168
• III. Introduction to Health Care Marketing = 168
• IV. Comparison of Health Care Marketing to General Marketing = 169
• V. Specialized Service Marketing = 170
• VI. A Survey of Hospital Marketing Activities = 170
• VII. The Relationship of Health Care Marketing to Planning = 171
• VIII. The Relationship of Health Care Marketing to Public Relations = 173
• IX. Basic Concepts of Health Care Marketing = 173
• X. Marketing Plans = 176
• XI. Sources of Data for Market Research = 178
• XII. Marketing Plan Budget = 181
• XIII. Ethical Considerations = 182
• XIV. Why Marketing Fails = 182
• Bibliography = 183
• 6. The Financial Impact of Government on Health Services Administration: Prospective Payment Systems and Other Regulatory Programs / Michael D. Rosko ; Robert W. Broyles = 215
• I. Revenue Regulation = 215
• II. Evaluations of Prospective Payment = 222
• III. Prospective Payment of Nursing Homes = 233
• IV. Economic Stabilization Program = 234
• V. The Voluntary Effort = 235
• VI. Utilization Review = 236
• VII. Regulation of Capital Formation = 237
• VIII. Summary = 239
• References = 239
• Unit III. Personnel Administration and Labor Relations in Human Services Administration
• 7. Personnel Management / Donald E. Klingner = 245
• I. Introduction = 245
• II. Procurement of Human Resources = 247
• III. Allocation of Human Resources = 254
• IV. Development of Human Resources = 260
• V. Sanctions = 274
• VI. Control and Adaptation of the Personnel Function = 283
• References = 285
• 8. Supervisory Issues in Human Services Personnel Management / Norman Metzger = 291
• I. Profile of Successful Supervisors = 292
• II. The Motivation of the Work Force = 292
• III. Listening to Employees = 295
• IV. The Keys to Retention = 297
• V. Burnout: How to Avoid It = 299
• VI. Discipline: A Positive Approach = 301
• VII. The Grievance Procedure = 303
• VIII. Overcoming Resistance to Change = 305
• IX. Conclusion = 307
• References = 307
• 9. Employee Organizations in Human Services Administration / Paul E. Fitzgerald, Jr. = 309
• I. Introduction = 309
• II. Development of Unions in Health Care Facilities = 310
• III. Development of Unions in Human Services Organizations
• IV. Labor Legislation in Service Industries = 315
• V. Unions and Associations Representing Service Workers = 319
• VI. Present Trend Toward Unionization in Service Industries = 322
• VII. Current Situation = 323
• VIII. Effects of Collective Bargaining = 328
• IX. Service Workers and Trends in Union Activity = 330
• X. Professional Associations as Organized Labor = 332
• XI. The Future = 334
• Bibliography = 334
• Unit IV. Law and Regulation and Their Effect on Human Services Administration
• 10. An Overview of Law for Health and for Human Services Administrators / David H. Rosenbloom
• I. What Is Law? = 341
• II. The United States Legal System = 346
• III. Law and Health and Human Services Administration = 360
• IV. Central Constitutional Doctrines = 361
• V. Liability = 370
• VI. Conclusion = 376
• Notes = 376
• References = 377
• 11. Health and Human Services Law and Regulation / Winsor C. Schmidt, Jr. = 381
• I. Introduction: The Constitutional Framework = 381
• II. Informed Consent for Services = 383
• III. Voluntary and Involuntary Commitment = 384
• IV. The Right to Treatment and the Right to Refuse Treatment = 389
• V. Institutionalization / Deinstitutionalization = 393
• VI. Record-Keeping Law and Confidentiality = 396
• References = 401
• 12. Legal and Ethical Dilemmas in Modern Medical Technology / John F. Hough ; Marc D. Hiller = 405
• I. Introduction = 405
• II. Health Administration Today = 405
• III. On Law and Bthics = 406
• IV. A Systems View of Ethical Approaches to Health Administration = 407
• V. Administrators as Moral Agents = 408
• VI. A Word About Technology Assessment = 410
• VII. Health Economics and Resource Allocation = 410
• VIII. Costs of Technology, Resource Allocation, and Rationing Decisions = 411
• IX. Technology as the Precursor to Today's Prevalent Diseases = 413
• X. Technology and Health Care Costs = 414
• XI. Distinguishing Between "Experimental" and "Therapeutic" Technologies = 416
• XII. Ethics and Economics During the Last Year of Life = 417
• XIII. Organ Transplantation: Equity and Policy = 417
• XIV. Health Care Costs and Organ Transplantation: Issues for Administrators = 420
• XV. The Supply of Organs: Ethical and Legal Considerations = 420
• XVI. Issues of Social Equity in Transplantation: Who Shall Live? = 422
• XVII. Death and Dying: Paramount Dilemmas for Administrators = 423
• XVIII. Deciding to Forego Life-Sustaining Treatment = 424
• XIX. Artificial Feeding: A Special Care of "Life-Sustaining Treatment" = 426
• XX. Selective Refusal of Treatment: The Case of Elizabeth Bolivia = 427
• XXI. The Care of Imperiled Newboms: Administrators and the "Babies Doe" = 428
• XXII. Durable Powers of Attorney for Health Care = 432
• XXIII. Bioethics Committees: Institutional Strategies for Moral DecisionMaking = 433
• XXIV. Conclusions = 436
• References = 437
• Unit V. Innovation and Change in Human Services Administration
• 13. Innovation and Change in Organizations: The Absorbing and Sustaining of New Attributes / Marcia B. Steinhauer = 445
• I. Introduction = 445
• II. Problems of Defining Innovation = 446
• III. Alternative Approaches to the Study of Innovation = 447
• IV. Organization Theory and the Analysis of Innovation = 452
• Bibliography = 467
• 14. Innovation and Change in the Delivery of Drug Services / Dale B. Christensen ; William H. Campbell = 475
• I. Technological Impact = 476
• II. Drug Product Formulations = 478
• III. Drug Development = 478
• IV. Computerization and Automation = 479
• V. Drug Information = 481
• VI. Financing of Drug Services: The Emergence of the Third Party
• VII. Market Factors Affecting Community Pharmacy = 483
• VIII. Market Factors Affecting Hospital Pharmacy = 484
• IX. Changes Affecting the Work Activities of Pharmacists = 485
• X. Summary = 486
• References = 486
• Unit VI. Data Administration and Information Systems in Human Services Administration
• 15. Integrated Information Systems Concepts: An Information Resource Management Approach / Edward M. Jackowski ; Barbara Stevens = 491
• I. Introduction = 491
• II. Integrated Information Systems Frameworks = 492
• III. Integrated Information Systems Technologies and Design Teams = 499
• IV. Integrated Information Systems Design Terms and Methods = 504
• V. Integrated Design Tools and Codification Structures = 513
• VI. Conclusion = 521
• References = 522
• 16. New Technological Advances in Hardware and Software and Their Impact in Human Services / John Abbott Worthley ; Andrea Camerlingo-Aluisi = 527
• I. State of the Art = 527
• II. Analysis of Computer Utilization = 538
• III. Managerial Implications = 544
• Bibliography = 547
• 17. Implementing Medical Information Systems / Michael A. Counte ; Kristen H. Kjerulff ; Jeffrey Colman Salloway = 555
• I. Introduction = 555
• II. Medical Information Systems: Differentiation and Advances = 559
• III. Diffusion Patterns of Medical Information Systems = 564
• IV. Organizational Impacts of Medical Information Systems = 567
• V. Individual and Social Impacts of Medical Information Systems = 571
• VI. Adaptation to Automation: Definitional Issues and Explanatory Variables = 577
• VII. Summary and Discussion = 586
• References = 590
• Index = 595