맞춤형방문간호사의 전화 방문 경험

다국어 초록 (Multilingual Abstract)

Purpose: The purpose of this study was to explore and understand customized home visiting nurses’ experiences in telephone visiting.
Methods: Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes.
Results: The five main themes on customized home visiting nurses' experiences of telephone visiting were 'greeting', 'counseling', 'using strategies', 'maintaining attitude for enhancing relations' and 'enduring difficulties'. The category of 'counseling' was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of 'using strategies' included complimenting, scolding, persuading, compensating, and ignoring.
Conclusion: Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.

목차 (Table of Contents)

• 서론 1
• 1. 연구의 필요성 1
• 2. 연구목적 2
• 연구방법 2
• 1. 연구설계 2
• 2. 연구대상자 및 윤리적 고려 2
• 3. 질문의 개발 2
• 4. 포커스 그룹의 진행 및 자료수집 3
• 5. 자료분석 3
• 6. 연구의 신뢰도와 타당도 3
• 연구결과 3
• 1. 연구참여자의 특성 3
• 2. 전화 방문의 경험 4
• 범주 1. 인사하기 4
• (1) 소개하기 4
• (2) 안부 묻기 4
• (3) 약속잡기 5
• 범주 2. 상담하기 5
• (1) 정보주기 5
• (2) 확인하기 5
• (3) 교육하기 6
• (4) 지시하기 6
• (5) 조정하기 6
• (6) 지지하기 6
• 범주 3. 전략 사용하기 6
• (1) 칭찬하기 6
• (2) 야당치기 7
• (3) 설득하기 7
• (4) 보상하기 7
• (5) 무시하기 7
• 범주 4. 관계증진을 위한 태도 갖기 7
• (1) 유영하게 대하기 7
• (2) 친근하게 대하기 7
• (3) 공손하게 대하기 8
• 범주 5. 어려움 견디기 8
• (1) 어려운 대상자 대하기 8
• (2) 부적절한 요구 대하기 8
• (3) 부적절한 환경 대하기 8
• 논의 8
• 결론 및 제언 10

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