반강제적 환경에서 정보시스템 의존에 미치는 영향요인 연구: 공공기관 KMS 활용 사례와 전환비용의 매개적 역할을 중심으로 = A Study on Acceptance Promotion of Information Systems under the Semi-Mandatory Circumstance: From the Perspective of Switching Costs Applied to the KMS of a Public Organization

다국어 초록 (Multilingual Abstract)

The purpose of the study is to propose the plans promoting IS acceptances under the circumstances where the IS usage is semi-mandatory. Since the IS usage is critical to secure the organization`s competitiveness, many researchers have endeavored to investigate the factors in promoting IS acceptance. While TAM(Technology Acceptance Model) has been generally applied under the voluntary circumstance, under the mandatory circumstance did many researchers come to realized the limit of applying the TAM on IS acceptance. This resulted in various research trials to identify the IS acceptance under the mandatory circumstance. However, no research to promoting IS acceptance under the recommend circumstance where the corresponding users are recommend to the IS rather than alternative systems exits. The study applied the concept of switching costs to the research model, identified users` acceptance variations, and finally proposed the promotion plans for IS acceptance. The findings illustrate that IS dependence levels tend to be increased when both user satisfactions from a psychological perspective and monetary benefits from an economic perspective make the switching costs higher. The study stresses that organizations should provide information systems which reduce users` time, costs, and endeavors in performing their tasks, rather than require to use them by compulsion.

참고문헌 (Reference)

1 백상용, "한국 TAM 실증연구의 동일방법편의 분석" 한국정보시스템학회 21 (21): 1-17, 2012

2 우혁준, "클라우드 컴퓨팅 환경에서의 프로젝트 수행 성과에 관한 연구 : GoogleDocs 사용 경험을 중심으로" 한국전자거래학회 16 (16): 71-100, 2011

3 구교봉, "지식관리시스템의 성공요인에 관한 연구" 275-284, 2000

4 정태석, "지식관리 시스템의 만족도에 영향을 미치는 요인에 관한 연구" 한국인터넷전자상거래학회 9 (9): 21-46, 2009

5 김진완, "지식검색 서비스에서 집단지성 품질이 지속사용 의도에 미치는 영향: 기대일치이론과 신뢰를 중심으로" 한국정보시스템학회 20 (20): 1-22, 2011

6 정해용, "정보시스템 평가지표 개발에 관한 실증적 연구： 공공부문을 중심으로" 한국경영과학회 28 (28): 155-189, 2003

7 김종욱, "정보시스템 사용자의 기대, 시스템의 지각된 성능, 기대불일치가 사용자 만족에 미치는 영향에 관한 실증적 연구" 한국경영정보학회 14 (14): 101-123, 2004

8 이승창, "정보시스템 사용과 성과에 있어서 자발성의 조절효과에 관한 연구" 195-221, 2009

9 하성호, "인터넷뱅킹시스템 품질이 서비스형태별 사용자만족과 서비스충성도에 미치는 영향" 한국인터넷전자상거래학회 10 (10): 173-195, 2010

10 김경규, "스마트폰 서비스 사용에서 지속적 사용 의도에 미치는 애착의 영향에 대한 연구" 한국데이타베이스학회 17 (17): 83-105, 2010

11 이순철, "사례로 본 지식경영 방법론" 삼성경제연구소 1999

12 김영화, "비자발적으로 채택된 정보시스템의 수용에 대한 이해-통합적 관점" 1075-1091, 2009

13 양희동, "비자발적으로 채택된 모바일 정보기기 사용자 만족에 관한 연구" 22 (22): 43-61, 2004

14 장원경, "비자발적 환경의 정보기술수용 연구" 1193-1199, 2003

15 김태구, "비자발적 수용환경의 호텔 프론트오피스시스템 이용 예측: FIDELIO를 대상으로 한 정보시스템 품질, 직무 관련성, 지각된 가치와 기술수용모델(TAM)의 적용" 한국관광학회 30 (30): 129-150, 2006

16 김준우, "비자발적 사용 환경에서의 기술 수용모델(TAM)에 관한 연구" 706-722, 2008

17 이병혁, "모바일 오피스 시스템의 성공요인에 관한 연구" 4 (4): 33-47, 2004

18 홍세희, "구조방정식모형 : 고급방법" 연세대학교 사회복지연구소 2008

19 김용영, "강제적으로 도입된 모바일 정보 시스템의 성공：직무 적합성의 역할" 한국경영과학회 32 (32): 71-88, 2007

20 장활식, "강제적 사용 환경에서 정보시스템 지속에 대한 상황요인의 영향에 관한 연구" 한국경영학회 39 (39): 341-373, 2010

21 오송우, "강제된 정보시스템 사용환경에서 결과기대가 사용활동에 미치는 영향에 관한 연구: 사회인지이론의 관점" 123-128, 2007

22 Jones, M. A, "Why Customer Stay: Measuring the Underlying Dimensions of Services Switching Costs and Managing their Differential Strategic Outcomes" 55 (55): 441-450, 2002

23 Jones, C. M, "Utilizing the Technology Acceptance Model to Assess the Employee Adoption of Information Systems Security Measures" 11 (11): 9-16, 2002

24 Venkatesh, V, "User Acceptance of Information Technology: Toward a Unified View" 27 (27): 425-478, 2003

25 Zand, D., "Trust and Managerial Problem Solving" 17 (17): 229-236, 2011

26 Ajzen, I., "The Theory of Planned Behavior" 50 : 179-211, 1991

27 Casalo, L. C, "The Role of Perceived Usability, Reputation, Satisfaction and Consumer Familiarity on the Website Loyalty Formation Process" 24 (24): 325-345, 2008

28 Barclay, D., "The Partial Least Squares(PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration" 2 (2): 285-324, 1995

29 Chin, W. W, "The Partial Least Squares Approach to Structural Equation Modeling, In Modern Methods for Business Research" NJ 1998

30 Ives, B., "The Measurement of User Information Satisfaction" 26 (26): 183-207, 1983

31 박경자, "The Impact of Online Information Source on Consumer Satisfaction in the Internet Shopping Mall" 한국정보시스템학회 20 (20): 21-40, 2011

32 Gable, G., "The IT Consulting Process Through a Knowledge Management Lens" 1338-1348, 2004

33 Goodhue, D. L., "Task- Technology Fit and Individual Performance" 19 (19): 213-236, 1995

34 Thompson, R. L., "Personal Computing: Toward a Conceptual Model of Utilization" 1 (1): 125-143, 1991

35 Davis, F. D, "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology" 13 (13): 319-340, 1989

36 Adams, D. A., "Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication" 16 (16): 227-247, 1992

37 McDermott, R, "Overcoming Cultural Barriers to Sharing Knowledge" 5 (5): 76-85, 2001

38 Jarvenpaa, S. L, "Organizational for Global Competition: The Fit of Information Technology" 24 (24): 547-580, 1993

39 Hodgson, L., "Organizational Change Enabled By The Mandated Implementation of New Information Systems Technology: A Modified Technology Acceptance Model" 205-213, 1998

40 손재열, "OUT OF DEDICATION OR CONSTRAINT? A DUAL MODEL OF POST-ADOPTION PHENOMENA AND ITS EMPIRICAL TEST IN THE CONTEXT OF ONLINE SERVICES" 33 (33): 49-70, 200903

41 Katz, M. L., "Network Externalities, Competition, and Compatibility" 75 (75): 424-440, 1985

42 Hair, J., "Multivariate Data Analysis" Prentice Hall 1998

43 Chen, P. Y, "Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry" 13 (13): 255-274, 2002

44 Kotler, P., "Marketing Management" Prentice Hall International 2000

45 Phelps, R., "Managing the Risks of Intranet Implementation: An Empirical Study of User Satisfaction" 14 (14): 39-52, 1999

46 Moore, G. C, "Integrating Diffusion of Innovations and Theory of Reasoned Action Models to Predict Utilization of Information Technology by End-users, In Diffusion and Adoption of Information Technology" Chapman and Hall Publishers 132-146, 1996

47 Karahanna, E., "Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs" 23 (23): 183-213, 1999

48 DeLone, W. H., "Information Systems Success: The Quest for the Dependent Variable" 3 (3): 60-95, 1992

49 Marshall, C., "Financial Risk and the Need for Superior Knowledge Management" 38 : 77-101, 1996

50 Hartwick, J., "Explaining the Role of User Participation in Information System Use" 40 (40): 1827-1844, 1994

51 Fornell, C., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error" 18 (18): 39-50, 1981

52 홍광표, "ERP 사용자의 조직시민행동과 확장이용의도 간의 관계에 영향을 미치는 요인에 관한 연구: 흡수역량과 지각된 유용성의 매개효과를 중심으로" 한국정보시스템학회 20 (20): 75-105, 2011

53 Brown, S., "Do I really have to? User Acceptance of Mandated Technology" 11 (11): 283-295, 2002

54 Rogers, E. M., "Diffusion of Innovations" Free Press 2003

55 Moore, G. C., "Development of an Instrument to Mesure the Perceptions of Adopting an Information Technology Innovation" 2 (2): 192-222, 1991

56 Bendapudi, N, "Customers’ Motivations for Maintaining Relationships with Service Providers" 73 (73): 15-37, 1997

57 Burnham, T. A, "Consumer Switching Costs: A Typology, Antecedents, and Consequences" 31 (31): 109-126, 2003

58 Rai, A., "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis" 13 (13): 50-69, 2002

59 Moore, G. C., "An Examination of the Implementation of Information Technology by End-Users: A Diffusion of Innovations Perspective" University of British Columbia 1989

60 Baroudi, J. J., "An Empirical Study of the Impact of User Involvement on System Usage and Information Satisfaction" 29 (29): 232-238, 1986

61 Chin, W. W, "Advancing the Theory of Adaptive Structuration: The Development of a Scale to Measure Faithfulness of Appropriation" 8 (8): 342-367, 1997

62 Venkatesh, V, "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies" 46 (46): 186-204, 2000

63 Seddon, P. B, "A Respecification and Extension of the DeLone and McLean’s Model of IS Succes, In Proceedings of Seventeenth International Conference of Information Systems" Association for Information Systems 99-110, 1994

64 Seddon, P. B., "A Respecification and Extension of the DeLone and McLean Model of IS Success" 8 (8): 240-253, 1997