항공사 객실 승무원의 일과 삶의 균형(WLB)이 직무열의와 정서적 몰입, 직무만족에 미치는 영향에 관한 연구 관광레저항공 MBA

다국어 초록 (Multilingual Abstract)

A Study on the Impact of the Work-Life Balance (WLB) of Airline Cabin Crews on Their Work Engagement, Affective Commitment, and Job Satisfaction JUNG,EUNYOUNG Major in Tourism, Leisure & Aviation MBA Graduate School of KyungHee Cyber University Advised by Professor Byeong-Kug Yoon The purpose of this study is to examine the impacts of the work-life balance of airline cabin crews on the positive factors of work engagement and affective commitment and the influence of such variables on job satisfaction. For this study, a total of 438 airline cabin crews were surveyed, and the results were analyzed using SPSS and AMOS statistics package programs. The findings of this study were as follows. First, as for the impact of the work-life balance of the cabin crew on work engagement, the work-family balance, work-leisure balance, and work-growth balance all had a significant impact on work engagement. The impact was significant in the order of work-leisure balance, work-growth balance, and work-family balance. Second, as for the impact of the work-life balance of the cabin crew on affective commitment, the work-family balance and work-leisure balance had a significant impact on work engagement, and the significance was in the order of the work-family balance and work-leisure balance. Third, as for the impact of the work engagement of the cabin crew upon affective commitment, work engagement had a significant impact on affective commitment. Fourth, as for the impact of the work engagement of the cabin crew on job satisfaction, the work engagement turned out to have a significant impact on job satisfaction. Fifth, as for the impact of job satisfaction of the cabin crew on affective commitment, affective commitment had a significant impact on job satisfaction. Sixth, as for the mediating effect of work engagement in the relationship between the work-life balance and affective commitment of the cabin crew, work engagement had a significant mediating effect in all of the relationships with the factors of the work-life balance of the cabin crew, namely the work-growth balance, work-family balance, work-growth balance. Seventh, as for the mediating effect of the affective commitment in the relationship between the work engagement of the cabin crew and job satisfaction, affective commitment did have a significant mediating effect in the said relationship. The findings of this study show that the awareness of the cabin crew, who are responsible for the safety and customer service of an airplane, could have a positive influence on the improvement of the performance of an airline based on the significant impact not only on the passive elements such as the improvements of the working conditions of the cabin crew but also upon the work engagement, affective commitment, and job satisfaction of the cabin crew. Key words Cabin crew, Work-life balance, Work engagement, Affective commitment, Job satisfaction

목차 (Table of Contents)

• ABSTRACT v
• 제1장 서론 1
• 제1절 연구배경과 문제제기 1
• 제2절 연구목적 4
• 제3절 연구방법 5
• 1. 연구 범위 5
• 2. 연구 방법 5
• 제2장 이론적 배경 8
• 제1절 일과 삶의 균형(WLB) 8
• 1. 일과 삶의 균형의 정의 8
• 2. 일과 삶의 균형의 구성요소 14
• 3. 일과 삶의 균형의 선행연구 18
• 제2절 직무열의 20
• 1. 직무열의의 정의 20
• 2. 직무열의의 구성요소 22
• 3. 직무열의의 선행연구 23
• 제3절 정서적 몰입 25
• 1. 정서적 몰입의 정의 25
• 2. 정서적 몰입의 선행연구 27
• 제4절 직무만족 28
• 1. 직무만족의 정의 28
• 2. 직무만족의 선행연구 30
• 제3장 연구 설계 32
• 제1절 연구 모형과 가설설정 32
• 1. 연구 모형 32
• 2. 가설설정 33
• 제2절 조사 설계와 분석 방법 37
• 1. 조사 설계 및 설문지 구성 37
• 2. 분석방법 40
• 제4장 실증분석 결과 42
• 제1절 인구통계학적 특성 42
• 제2절 측정모형 검증 결과 44
• 1. 측정항목의 기술통계 및 신뢰성 검증 결과 44
• 2. 측정항목의 타당성 검증 결과 49
• 3. 측정항목의 집중타당성 검증 결과 54
• 4. 측정항목의 판별타당성 검증 결과 57
• 제3절 연구가설의 검증 결과 58
• 제5장 결론 및 시사점 63
• 제1절 연구 결과 요약 63
• 제2절 연구의 시사점 66
• 제3절 연구의 한계점 및 향후 연구과제 70
• 참고문헌 71
• 부록. 설문지 86