建設産業에서의 TQM 活性化 方案 = A Strategy for the Effective TQM Application in the Construction Industry

다국어 초록 (Multilingual Abstract)

Total Quality Management(TQM) programs in the construction industry are never implemented beyond a review of the theory behind the various experts' programs.
In this study TQM model is suggested as a device which could overcome this critical situation where the international construction market becomes more opened and its situation changes quickly.
In this study general activity for TQM in the construction industry is divided into seven parts of total quality's concept, readership, human resource management and management tools and quality control methods, standardization and ISO quality management system, continuous improvement and management by process, customer satisfaction and value creation.
The results of study are summarized as follows :
1. It is necessary that we must understand the concept and necessity of TQM as the basic demand for the fixing and activation of TQM.
2. Readership is the most essential condition around the human society, we must make an effort to adapt it in the construction industry.
3. It is emphasized that all member-participation principle for TQM, we must activate the training of teamwork and education, the development of human resource management, the TQM training program in the construction industry. Also we should carry out positively the QC circle, the quality policy management and the quality control methods such as statistical tools, QC 7 tools etc.
4. Standardization and ISO quality system are the basic part of quality management and essential for the continuous improvement and customer satisfaction. We must make an effort to adapt internal standardization and certificate ISO quality system for quality management.
5. It is essential that improvement of quality made by process and system in quality management. We must need the attitude of continuous improvement and access with scientific methods sincerely for this. Also we must use the quality control methods in this process.
6. As customer satisfaction and value creation are most important principle in quality management, it dose well with customer satisfaction that the focus of management in enterprise. It is essential that we must examine continuously the degree of customer satisfaction and make the system which based on the principle of customer focus.

목차 (Table of Contents)

• 표목차 = ⅲ
• 그림목차 = ⅳ
• 제1장 서 론 = 1
• 1.1 연구의 배경 및 목적 = 1
• 1.2 연구의 범위 및 방법 = 2
• 1.3 기존 문헌 연구 = 4
• 1.3.1 건설산업의 품질관리에 관한 연구 = 4
• 1.3.2 ISO 품질시스템 관련 연구 = 5
• 1.3.3 TQM에 관한 연구 = 6
• 제2장 TQM과 ISO 품질시스템에 대한 고찰 = 7
• 2.1 건설산업의 품질관리 = 7
• 2.1.1 건설산업의 품질관리 프로세스 = 7
• 2.1.2 품질측면에서의 건설산업의 특성 = 8
• 2.2 TQM의 개념 및 발전과정 = 9
• 2.2.1 TQM의 개념 = 9
• 2.2.2 품질 개념의 발전 = 10
• 2.2.3 TQM의 발전과정 = 11
• 2.2.4 우리 나라 품질경영의 도입과 전개 = 16
• 2.3 ISO 품질시스템 = 17
• 2.3.1 ISO 9000:1994 품질시스템의 배경 및 개요 = 17
• 2.3.2 ISO 9000:2000 품질시스템의 배경 및 개요 = 19
• 제3장 TQM의 성공적 적용을 위한 핵심인자 = 21
• 3.1 TQM의 일반적 모형 = 21
• 3.2 Total Quality의 기본원칙 및 사상 = 22
• 3.3 리더십 = 24
• 3.4 인적자원관리와 관리수단 및 품질관리기법 = 26
• 3.5 표준화와 ISO 품질시스템 = 30
• 3.6 지속적인 개선과 프로세스 관리 = 33
• 3.7 고객만족과 가치창조 = 36
• 3.8 건설산업의 TQM 적용 사례 및 문제점 = 37
• 3.8.1 건설산업의 TQM 적용 사례 = 37
• 3.8.2 건설산업의 TQM 적용 문제점 = 47
• 제4장 건설산업에서의 TQM 적용을 위한 활성화 방안 = 49
• 4.1 품질개념과 품질비용의 인식 및 이해 = 50
• 4.2 리더십 교육과 훈련의 체계화 = 51
• 4.3 인적자원관리 및 관리수단의 활용 = 52
• 4.4 사내 표준화와 ISO 품질시스템의 인증 및 활용 = 53
• 4.5 건설프로젝트 전 단계의 프로세스 관리 체계화 = 54
• 4.6 고객만족도 향상을 위한 프로그램 개발 = 54
• 제5장 결 론 = 55
• 참고문헌 = 57
• Abstract = 63
• 감사의 글 = 65