국가 물류정책의 성과관리체계 개발에 관한 연구 - 균형성과표 및 계층화분석법을 적용하여 - = A Study on the Development of Performance Management Scheme in the National Logistics Policy - Using Balanced Scorecard and Analytic Hierarchy Process -

다국어 초록 (Multilingual Abstract)

The objective of this study is to develop the management scheme to effectively appraise the performance of the national logistics policy. That scheme includes target system, indicators, and evaluation scheme. This study is organized as follows. Section 2 develops performance target system of the national logistics policy using balanced scorecard. The national logistics policies are divided by the four perspectives such as finance, customer, internal process, and learning and growth. They are constructed the strategic goals, performance goals, and policy programs to the above four perspectives. Section 3 selects the performance indicators and develops the evaluation scheme. First, the existing performance indicators relating to Korean national logistics policy and those of US, Japan, and the Australia are searched. In order to find the performance indices for these strategic goals, performance goals, and policy programs, the preliminary evaluation is carried out. To construct the final performance indicators Swing Weighting Method and Rating Scale Method are used. The final performance evaluation scheme are suggested using the AHP. Some concluding remarks are made in the final section.