Evaluating the Performance of the Vietnamese Food Supply Chain: Based on SBSC-DEMATEL-DEA Approach = 베트남 식품 공급망의 성과 평가 연구 : SBSC-DEMATEL-DEA 접근법의 활용

다국어 초록 (Multilingual Abstract)

This study evaluates the performance of Vietnamese food supply chain companies through a multi-method approach that combines the Sustainability Balanced Scorecard (SBSC), DEMATEL, and Super-Efficiency DEA. The research aims to (1) identify key performance indicators under four SBSC perspectives—Financial, Customer, Internal Process, and Learning & Growth—with sustainability-related metrics embedded throughout, (2) determine the causal relationships among these perspectives, and (3) assess the relative efficiency of selected companies.

The findings show that financial and customer metrics still dominate performance evaluations, while sustainability and learning-oriented indicators are underprioritized. DEMATEL results indicate that internal process and learning & growth are key drivers of financial outcomes. DEA results reveal performance gaps across firms, emphasizing the need for tailored strategies.

This research contributes theoretically by demonstrating the value of combining SBSC, DEMATEL, and DEA in performance evaluation. Practically, it provides a useful diagnostic tool for firms to identify areas for improvement and align internal capabilities with strategic goals in the context of Vietnam. Despite limitations such as sample size and expert subjectivity, the study offers a foundation for future research that incorporates broader industry segments and dynamic performance models.

목차 (Table of Contents)

• Chapter 1. Introduction 1
• 1.1. Research Background 1
• 1.1.1. Global Food Supply Chain 1
• 1.1.2. Vietnamese Food Supply Chain 3
• 1.2. Research Purposes 5
• 1.3. Research Questions 5
• Chapter 2. Literature Review 7
• 2.1. Performance Measurement in the Supply Chain 7
• 2.2. Performance Measurement in the Food Supply Chain 11
• 2.3. Characteristics of Research 14
• Chapter 3. Methodology and Data 16
• 3.1. Research Design 16
• 3.1.1. Research Framework 16
• 3.1.2. Data 20
• 3.2. Methodology 21
• 3.2.1. Sustainability Balanced Scorecard (SBSC) 21
• 3.2.2. Decision Making Trial and Evaluation Laboratory (DEMATEL) 23
• 3.2.3. Super-efficiency SBM DEA Model 25
• Chapter 4. Results and Discussions 27
• 4.1. Key Performance Indicators Under SBSC Framework Analysis 27
• 4.2. Causal Relationships Analysis of Key Performance Indicators 31
• 4.3. Efficiency Score Analysis of Vietnam’s Food-Related Firms 35
• 4.4. Implications 45
• 4.4.1. Implications for Policy Makers 45
• 4.4.2. Implications for Vietnamese Food-Related Firms 46
• Chapter 5. Conclusions 52
• References 54