삶의 질과 공공관리적 요인들 간 구조적 관계 분석: 미국 도버시 시민들의 주관적 인식을 중심으로 = The Structural Analysis of Citizen Perception of Community Quality of Life: Focused on Citizens’ Perception in Dover City

국문 초록 (Abstract)

지역주민들의 삶의 질 향상을 공공부문의 최종적인 성과목표로 인식하고 있음에도 불구하고, 정부활동이 시민들의 삶에 어떠한 영향을 미치고 있는 지에 대한 체계적이고 종합적인 연구는 미비한 실정이다. 이에 본 연구는 공공서비스 제공과 성과관리 노력으로 대표되는 정부활동과 지역사회 생활의 질(community Quality of Life) 간 관계를 중심으로, 지방정부 수준에서의 삶의 질과 공공관리적 영향요인들 간의 구조적인 관계를 파악하였다. 본 연구는 시민들의 인식을 바탕으로 향후 공공부문의 효율적인 성과관리를 위한 정책적 시사점을 제시하는 것을 목적으로 한 것이다. 분석 결과, 도시환경, 공공서비스 만족도, 정부성과 모두 지역사회 안에서의 시민들의 삶의 질에 유의미한 영향을 미치는 것으로 나타났다. 이러한 결과는 삶의 질이 서비스 만족도 및 정부활동에 대한 효율성과 대응성 등을 반영하는 것으로, 삶의 질 지표가 다양한 정부활동을 종합적으로 측정･관리하는데 유용하게 활용될 수 있음을 의미한다.

다국어 초록 (Multilingual Abstract)

This study examines the structural relationship between community Quality of Life(QoL) and its determinants. Although performance management and performance measurement have gained much support and attention among professional managers and researchers, few studies attempt to understand and utilize the impact of the wide range of government activities on citizens’ lives. To fill the gap, this study examine whether city characteristics, public service satisfactions, and government performance have impacts on perceived community QoL, based on survey data from the city of Dover, Delaware. The results of covariance structural analyses show that city characteristics, citizen satisfaction with police service, and government performance have significant impacts on community QoL. The findings provide that community QoL is a useful framework for measuring government performance, and local government officials needs to be more responsive in offering public services.

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