서번트 리더십이 직무만족 및 이직의도에 미치는 영향에 관한 연구

다국어 초록 (Multilingual Abstract)

Most companies want to reduce labor turnover by making employees satisfy their own jobs. Job satisfaction comes from many factors, but one of the most important factors is leadership. Many preceding researches indicate a lot of types of leaderships. But they are not perfect. So I want to study realistically the relationship between Job Satisfaction, labor turnover and ‘the Servant Leadership’ which is studied in many fields currently.
This study is composed of 6 Chapters,
The first chapter will refer the purposes and backgrounds of this research.
The second chapter will refer the theoretical basis.
The third chapter will refer the design of model and hypotheses.
The fourth chapter will refer the methodology of research.
The fifth chapter will refer the result of analyze.
And the final chapter will summarize the study and make a conclusion.
As theoretical backgrounds, we will look at the concept and definition of leadership, the process of leadership development, and the concept and components of ‘the Servant Leadership’. And we also look at the definition and components of Job Satisfaction, definition of labor turnover intention, and the factors influencing to change job.
In this study, we set up four hypotheses in advance.
To prove the hypotheses, We did survey for 217 people.
Based on the survey, we use a tool called SPSSWIN12.0 to analyze and prove the hypotheses above.
We did many analyses such as the reliability analysis, the validity analysis, the correlation analysis, and the regression analysis.
The results of the hypotheses are as below,
First, ‘The Servant Leadership’ has some effect on softening the intent of job turnover.
Second, ‘The Servant Leadership’ has some effect on strengthening the job satisfaction.
Third, ‘Job satisfaction’ some effect on softening the intent of job turnover.
Fourth, ‘Job satisfaction’ do a role of agent variable to ‘The Servant Leadership’ to ‘The intent of job turnover’.
Addition to above results, there is no relationship between ‘the intent of job turnover’ and ‘the colleague satisfaction’. And, the most important factor among 5 factors influencing employees’ job satisfaction is ‘the job satisfaction’. So, Leaders should always watch out and think over how to improve employees’ job satisfaction using 10 factors of ‘the Servant Leadership’. Most of all, Visioning and the growth of employees are crucial to job satisfaction. Therefore, Leaders should give visions and belief to their employees that they will grow with organization.

목차 (Table of Contents)

• 제1장 서론 = 1
• 제1절 연구의 목적 = 1
• 제2절 연구의 방법 및 범위 = 2
• 제2장 이론적 배경 = 4
• 제1절 리더십 = 4
• 1 리더십의 개념 및 정의 = 4
• 2 리더십 연구의 발달과정 = 6
• 3 거래적리더십 = 11
• 4 변혁적리더십 = 13
• 5 서번트리더십 = 16
• 제2절 직무만족 = 23
• 1 직무만족의 정의 = 23
• 2 직무만족의 결정요인 = 29
• 제3절 이직의도 = 32
• 1 이직의도의 정의 = 32
• 2 이직에 영향을 미치는 요인 = 33
• 제3장 연구모형 및 연구가설 = 37
• 제1절 연구모형 = 37
• 제2절 연구가설 = 37
• 제4장 연구방법 = 39
• 제1절 변수의 조작적 정의 및 측정방법 = 39
• 1 서번트 리더십 = 39
• 2 직무만족 = 39
• 3 이직의도 = 39
• 제2절 자료의 수집 및 분석방법 = 40
• 1 자료수립과 표본의 구성 = 40
• 2 통계분석방법 = 40
• 3 설문지 구성 = 42
• 제5장 실증분석결과 = 44
• 제1절 변수의 신뢰성과 타당성 분석 = 44
• 1 신뢰성 분석 = 44
• 2 타당성 검토 = 45
• 제2절 변수들 간의 상관관계 = 48
• 제3절 가설검증 및 평가 = 51
• 1 서번트 리더십과 이직의도 = 51
• 2 서번트 리더십과 직무만족 = 52
• 3 직무만족과 이직의도 = 57
• 4 직무만족이 서번트 리더십과 이직의도에 매개역할 = 58
• 제6장 결론 = 61
• 제1절 연구의 요약 = 61
• 제2절 연구의 시사점 = 63
• 제3절 연구의 한계점 및 미래 연구 방향 = 64