RISS 학술연구정보서비스

검색

인기 검색어

    다국어 입력

    http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.

    변환된 중국어를 복사하여 사용하시면 됩니다.

    예시)
    • 中文 을 입력하시려면 zhongwen을 입력하시고 space를누르시면됩니다.
    • 北京 을 입력하시려면 beijing을 입력하시고 space를 누르시면 됩니다.
    닫기
    KCI등재

    서비스 기업에서 팀관리자의 갈등관리방식이 팀구성원들의 공정성 지각, 역할내 행동과 조직시민행동에 미치는 영향

    한글로보기

    https://www.riss.kr/link?id=A101904890

    • 0

      상세조회
    • 0

      다운로드
    서지정보 열기
    • 내보내기
    • 내책장담기
    • 공유하기
    • 오류접수

    부가정보

    참고문헌 (Reference)

    1 磵?u샘꺽, "?髮畑ㄵ혼ゥ?-ⅳτ?빳澄튈%婁램묑튈西愧?뺏Θ?^넋ㅞ무틱昑" 뒤50얩뒤3뵀 81-100, 1999

    2 MacKenzie, "“Transformational leader behaviors and their effects on followers'trust in leader" 107-142, 1990

    3 In L, "“Fifty Years of Conflict”" Oxford University Press 46-77, 1980

    4 Tse, "“Cultural differences in conductingintra-inter-cultural negotiations" 537-555, 1994

    5 Kirkbride, "“Chinese conflictpreferences and negotiating behavior in Asia”" 365-386, 1991

    6 ?M逕?L잿, "ΦιΓΘ뺏?M??ㅞ밗잿Θ懃잿" ?c?ちx賠놔경?? 1999

    7 Shore, L. M., "perceived organizational support and organizational justice" Quoram 1995

    8 Kirkman, B. L, "Why Do Employees Resist Teams? : Examining The Resistance Barrier to Work Team Effectiveness" 11 (11): 74-92, 2000

    9 Posthuma, R. A., "When do multiple dimensions of procedural justice predict agreement to publicly endorse your employer in recruitment advertisements?" 78 : 431-452, 2005

    10 De Dreu, C, "Using Conflict in Organizations" SAGE 1997

    1 磵?u샘꺽, "?髮畑ㄵ혼ゥ?-ⅳτ?빳澄튈%婁램묑튈西愧?뺏Θ?^넋ㅞ무틱昑" 뒤50얩뒤3뵀 81-100, 1999

    2 MacKenzie, "“Transformational leader behaviors and their effects on followers'trust in leader" 107-142, 1990

    3 In L, "“Fifty Years of Conflict”" Oxford University Press 46-77, 1980

    4 Tse, "“Cultural differences in conductingintra-inter-cultural negotiations" 537-555, 1994

    5 Kirkbride, "“Chinese conflictpreferences and negotiating behavior in Asia”" 365-386, 1991

    6 ?M逕?L잿, "ΦιΓΘ뺏?M??ㅞ밗잿Θ懃잿" ?c?ちx賠놔경?? 1999

    7 Shore, L. M., "perceived organizational support and organizational justice" Quoram 1995

    8 Kirkman, B. L, "Why Do Employees Resist Teams? : Examining The Resistance Barrier to Work Team Effectiveness" 11 (11): 74-92, 2000

    9 Posthuma, R. A., "When do multiple dimensions of procedural justice predict agreement to publicly endorse your employer in recruitment advertisements?" 78 : 431-452, 2005

    10 De Dreu, C, "Using Conflict in Organizations" SAGE 1997

    11 Tjosvold, D., "Understanding conflict avoidance: Relationship, motivations, actions and consequences" 13 (13): 142-164, 2002

    12 Tjosvold, D., "Understanding Conflict Avoidance: Relationship, Motivations, Actions and Consequences" 13 (13): 142-164, 2002

    13 Yamagishi T, "Uncertainty, trust and commitment formation in the United States and japan" 104 : 165-194, 1998

    14 Forbes, L. P, "Typologies of e-Commerce Retail Failures and Recovery Strategies" 19 : 280-292, 2005

    15 Hoffman, K D, "Tracking Service Failures and Employee Recovery Efforts" 9 (9): 49-61, 1995

    16 Chen, G. M, "Toward transcultural understanding: A harmony theory of Chinese communication" Sage 55-70, 2001

    17 Chen, G. M, "The impact of harmony on chinese conflict management" Westport 3-17, 2002

    18 Heskett, J. L, "The Service Profit chain" Free press 1997

    19 New Haven, "The Resolution of Conflict" Yale UniversityPress 1973

    20 Weinstein, S, "The Nichemakers" 76 (76): 87-90, 1997

    21 Mattila, A. S, "The Impact of Relationship Type on Customer Loyalty in a Context of Service Failures" 4 (4): 91-101, 2001

    22 Yen, H. R, "The Impact of Customer Participation and Service Expectation on Locus Attributions Following Service Failure" 15 (15): 7-26, 2004

    23 Axelrod, "The Evolution of Cooperation" Basic Books 1984

    24 Gutek, B, "The Dynamics of Service: Reflections in the Changing Nature of Customer/Provider Interactions" Jossey-Bass 1995

    25 Jehn, K. A., "The Dynamic Nature of Conflict: A Longitudinal Study of Intergroup Conflict and Group Performance" 44 : 238-251, 2001

    26 Garbarino, E., "The Different Roles of Satisfaction, Trust and Commitment in Customer Relationships" 63 (63): 70-87, 1999

    27 Brew, F. P., "Styles of Managing Interpersonal Workplace Conflict in Relation to Status and face Concern: A Study with Anglos and Chinese" 15 (15): 27-56, 2004

    28 Bigley, G., "Straining for Shared Meanings in Organization Science: Problems of Trust and Distrust" 23 : 403-421, 1998

    29 MacKenzie, S. C, "Some possible performance" 62 : 87-98, 1998

    30 Gutek, B, "Service Relationships, Pseudo-Relationships, and Encounters" Sage Publications 371-380, 2000

    31 Johnston, R., "Service Recovery Strategies for Single and Double Deviation Scenarios" 19 (19): 69-82, 1999

    32 Hess Jr. R. L, "Service Failure and Recovery: The impact of Relationship Factors on Customer Satisfaction" 31 (31): 127-145, 2003

    33 Johnston, R, "Service Failure and Recovery: Impact, Attributes and Process" JAI Press 211-228, 1995

    34 Berry, L. L, "Relationship Marketing of Services - Growing Interest, Emerging Perspectives" 23 (23): 436-45, 1995

    35 Priluck, R, "Relationship Marketing Can Mitigate Product and Service Failures" 17 (17): 37-50, 2003

    36 Gwinner, K,. Grender, D, "Relational Benefits in Service Industries: The Customer's Perspective" 26 (26): 101-114, 1998

    37 Leung, K, "Negotiation and reward allocations across cultures" Jossey-bass 1997

    38 Brett, J. M, "Negotiating Globally" Jossey-Bass 2001

    39 Rahim, "Managing Conflict in Organizations" 1986

    40 Gordon T, "Leader Effectiveness Training" Gordon-Adams Trust 2001

    41 Kelley, "Journal of Retailing" 429-52, 1993

    42 Bateman, T. S., "Job satisfaction and the good soldier: The relationship between affect and employee citizenship" 26 : 587-595, 1983

    43 Hwang, L. L., "Interpersonal Harmony and Conflict: Indigenous Theories and Research" Gui Guan 1999

    44 Mishra, D. R, "Information Asymmetry and Levels of Agency Relationships" 35 (35): 277-95, 1998

    45 De Dreu, C. K. W, "Influence of Social Motives in Integrative Negotiations: A Meta-Analytic Review and Test of Two Theories" 78 : 889-905, 2000

    46 Adams, "Inequity in Social Exchange" AcademicPress 1963

    47 Noble H. C, "Implementing marketing strategies: Developing and testing a managerial theory" 63 : 57-73, 1999

    48 Godard, J, "High Performance and The Transformation of Work ? The Implications of Alternative Work Practices for The Experience and Outcomes of Work" 54 (54): 776-805, 2001

    49 Hwang, K. K, "Guanxi and Mientze: Conflict resolution in Chinese society" 7 (7): 17-42, 1998

    50 Machan, T. R, "Generosity: Virtue in Civil Society" Cato 1998

    51 Ting-Toomey, S., "Facework competence in intercultural conflict: An updated face-negotiation theory" 22 : 187-225, 1998

    52 Palmer, A, "Equity and Repurchase Intention Following Service Failure" 14 (14): 513-28, 2000

    53 Lin, Y. C, "Empowerment in Service Industry: An Empirical Study in Taiwan" 136 (136): 533-554, 2002

    54 Shapiro D. L., "Employees' reaction to the change to work teams: The influence of anticipatory injustice" 12 (12): 51-66, 1999

    55 Rahim, M. A, "Do justice perceptions influence styles of handling conflict with supervisors ?: What are justice perceptions, precisely?" 11 : 9-31, 2000

    56 Rahim, M. A., "Do justice perceptions influence styles of handling conflict with supervisors ? : What justice perceptions, precisely ?" 22 (22): 9-31, 2000

    57 Gutek, B, "Distinguishing Service Relationships and Encounters" 84 (84): 218-233, 1999

    58 Dalgish, G, M, "Dictionary of American Language" Random House 1997

    59 Goodman, P. S, "Customer-firm Relationships, Involvement, and Customer Satisfaction" 38 (38): 1810-1824, 1995

    60 Estelami, H., "Customer Reactions to Service Provider overgenrosity" 4 (4): 205-216, 2002

    61 Tax, S. S, "Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing" 62 (62): 60-76, 1998

    62 Oliver, R. L, "Customer Delight: Foundations, Findings, and Managerial Insight" 73 : 311-336, 1997

    63 Morris M. W, "Conflict management style: A cross-cultural comparison of China, Germany, Japan, and the United States" 68 : 235-258, 1998

    64 Ohbuchi, K, "Conflict management and Organizational Attitude among Japanese: Individual and Group Goals and Justice" 4 : 93-101, 2001

    65 Cho, Y. H., "Conflict Management in Korea: The Wisdom Dynamic Collectivism" John Wiley & Sons 1998

    66 Ohbuchi, K., "Conflict Management in Japan: Cultural Values and Efficacy" John Wiley & Sons 1998

    67 Chen, G., "Conflict Management and Team Effectiveness in China: The Mediating Role of Justice" 19 : 557-572, 2002

    68 Tjosvold D, "Conflict Management and Task Reflexivity for Team In-Role and Extra-Role Performance in China" 14 (14): 141-163, 2003

    69 Estelami, H, "Competitive and Procedural Determinants of Delight and Disappointment in Consumer Complaint Outcomes" 2 : 285-300, 2000

    70 Korsgaard, M. A, "Building commitment, attachment and trust in strategic decision-making teams: The role of procedural justice" 38 (38): 60-84, 1995

    71 Zeelenberg, M., "Beyond Valence of Customer Dissatisfaction: A Review and New Findings on Behavioral Responses to Regret and Disappointment in Failed Services" 57 : 167-455, 2004

    72 Weiner, B, "Attributional Thoughts About consumer Behavior" 27 (27): 382-387, 2000

    73 Taylor, S. A, "Assessing Regression-Based Importance Weights for Quality perceptions and Satisfaction Judgments in the Presence of Higher Order and/or Interaction Effects" 73 (73): 135-159, 1997

    74 McColl-Kennedy, J. R, "Application of Fairness Theory to Service Failures and Service Recovery" 5 : 251-266, 2003

    75 Kelley, "Antecedents toCustomer Expectations for Service Recovery Journal of the Academy of Marketing Science" 52-61, 1994

    76 Santora, "Alamo;s Drive for Customer Service" 42-51, 1991

    77 Singh, J., "Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgements" 28 (28): 150-67, 2000

    78 Williams, "Affective and nonaffective components of job satisfactionand organizational commitment as determinants of organizationalcitizenship and in-role behaviors" Indiana University 1988

    79 Conger, "Academy of Management Review" 471-482, 1988

    80 George, "A group-level analysis in servicecontext” Journal of Applied Psychology" and tur (and tur): 698-709, 1990

    81 Weiner, "A Theory of Motivation for Some ClassroomExperiences Journal of Educational Psychology" 3-25, 1979

    82 Smith, A. K, "A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery" 36 (36): 356-372, 1999

    83 Maxham III, J. G, "A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts" 65 (65): 57-71, 2002

    84 Leung, K, "A Dualistic Model of Harmony and its Implications for Conflict management in Asia" 19 : 201-220, 2002

    더보기

    동일학술지(권/호) 다른 논문

    동일학술지 더보기

    더보기

    분석정보

    View

    상세정보조회

    0

    Usage

    원문다운로드

    0

    대출신청

    0

    복사신청

    0

    EDDS신청

    0

    동일 주제 내 활용도 TOP

    더보기

    주제

    연도별 연구동향

    연도별 활용동향

    연관논문

    연구자 네트워크맵

    공동연구자 (7)

    유사연구자 (20) 활용도상위20명

    인용정보 인용지수 설명보기

    학술지 이력

    학술지 이력
    연월일 이력구분 이력상세 등재구분
    2026 평가 재인증평가 신청대상 (재인증)
    2020-01-01 등재 등재학술지 유지 (재인증) KCI등재
    2017-01-01 등재 등재학술지 유지 (계속평가) KCI등재
    2015-10-08 학술지명변경 외국어명 : Jounal of Korea Service Management Society -> Journal of Korea Service Management Society KCI등재
    2013-01-01 등재 등재 1차 FAIL (등재유지) KCI등재
    2010-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2007-01-01 등재 등재학술지 선정 (등재후보2차) KCI등재
    2006-01-01 등재 등재후보 1차 PASS (등재후보1차) KCI등재후보
    2004-07-01 등재 등재후보학술지 선정 (신규평가) KCI등재후보
    더보기

    학술지 인용정보

    학술지 인용정보
    기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
    2016 0.75 0.75 0.89
    KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
    0.91 0.96 1.149 0.2
    더보기

    이 자료와 함께 이용한 RISS 자료

    나만을 위한 추천자료

    해외이동버튼