지식경영의 성공요인에 관한 실증적 연구

다국어 초록 (Multilingual Abstract)

The purpose of this study is to empirically investigate the critical success factors of knowledge management. The research model presented in this study suggests that the success of knowledge management depends on knowledge management systems, knowledge worker, and environment of organization. The major empirical results of a survey of 150 workers from 6 firms are as follows: 1) The managers of firms have a deep concern on knowledge management and knowledge workers of firms are less satisfied with the evaluation and reward systems of firms for knowledge management. 2) The variables affecting the success of knowledge management are classified into nine factors representing the characteristics of knowledge management systems, knowledge worker, and environment of organization. 3) Nine factors extracted from factor analysis are highly associated with the success of knowledge management. 4) The success of knowledge management is more heavily affected by the environment of organization than KMS and knowledge worker. More specifically, the three factors, such as the evaluation and reward systems of knowledge management, the ability of knowledge worker to do knowledge management, and the knowledge contents of KMS, are the most important factors affecting the success of knowledge management. The implications of the study are discussed and further research directions are proposed.