지방자치단체 공무원의 사회적 자본이 직무성과와 조직성과에 미치는 영향에 관한 연구

국문 초록 (Abstract)

이 연구는 지방자치단체의 사회적 자본이 공무원들의 직무성과와 조직성과에 영향을 미치는 메커니즘을 탐구하였다. 연구 결과, 구조적 사회자본과 인지적 사회자본이 높을수 록 공무원들의 서비스 질에 대한 지각이 높다는 것이 밝혀졌다. 또한 서비스 질에 대한 지각이 높은 공무원일수록 자신의 개인적인 직무성과뿐만 아니라 조직성과에도 긍정적인 영향을 미친다는 것이 규명되었다. 그리고 매개효과 검정에서, 높은 수준의 구조적 및 인 지적 사회자본을 가진 공무원일수록 서비스 질을 높이 지각하여 개인의 직무성과뿐만 아 니라 조직의 성과도 향상시킨다는 것을 입증하였다. 이러한 결과를 바탕으로, 인지적 사 회자본은 구성원들의 교육과정에서 언어와 비전 공유를 통해, 그리고 구조적 사회자본은 구성원들 간의 연결망을 통해 구성원들의 상호신뢰와 협력을 유도할 수 있다. 이러한 사 회적 자본이 지각된 서비스에 영향을 미쳐 궁극적으로는 구성원들의 직무성과와 조직성 과를 향상시킬 수 있도록 노력해야 한다.

다국어 초록 (Multilingual Abstract)

This study explored the mechanism by which social capital of local governments influenced the job performance and organizational performance of public officials. The findings show that the higher the structural and cognitive social capital, the higher the perception of the quality of service of public officials. In addition, it was found that the higher the level of public service employees' perception of service quality, the more positively they had on the organizational performance as well as their personal performance. In the mediation effect test, the higher the level of structural and cognitive social capital, the higher the perceived service quality, which proved that the performance of the organization as well as the individual's job performance was improved. Based on these results, cognitive social capital can induce mutual trust and cooperation among members through the sharing of language and vision in the curriculum of the members, and structural social capital through the network of members. Such social capital should affect the perceived services and ultimately improve the job performance and organizational performance of employees.

목차 (Table of Contents)

• 요약
• Ⅰ. 서론
• Ⅱ. 이론적 배경과 선행연구
• 1. 조직의 사회적 자본
• 2. 지각된 서비스 질
• 3. 직무성과
• 4. 조직성과
• 5. 연구가설
• Ⅲ. 연구방법
• 1. 연구모형
• 2. 변수의 조작적 정의
• 3. 자료수집과 분석방법
• Ⅳ. 실증분석 결과
• 1. 통계학적 특성
• 2. 측정도구의 타당도와 신뢰도 분석
• 3. 상관관계 분석
• 4. 가설검증 결과
• Ⅴ. 결론
• 참고문헌

참고문헌 (Reference)

1 강재호, "지방의회의 의정활동 기능이 의정활동 만족도에 미치는 영향 관계에 관한 연구" 대한지방자치학회 18 (18): 69-92, 2016

2 박희봉, "조직내 사회자본과 지적자본의 형성 및 조직성과관리에 대한 효과" 한국행정연구원 12 (12): 3-35, 2003

3 이환범, "서브퀄(SERVQUAL) 요인을 이용한 지역축제의 서비스 질 평가 : 세계유교문화축제를 중심으로" 한국행정학회 36 (36): 249-268, 2002

4 송명화, "사회적 자본이 조직학습과 조직유효성에 미치는 영향: 지방 교육행정기관 소속 공무원의 인식을 중심으로" 대한지방자치학회 20 (20): 101-120, 2018

5 손제희, "사회복지조직의 사회자본과 직무태도, 서비스품질 간 관계" 대한지방자치학회 19 (19): 149-174, 2017

6 김준영, "변혁적 리더십, 사회적 자본, 조직학습, 그리고조직혁신성의 관계" 한국경영교육학회 33 (33): 277-302, 2018

7 안성수, "공공조직의 사회적 자본이 조직성과에 미치는 영향 - 조직구조의 조절효과 중심으로 -" 한국자치행정학회 32 (32): 69-89, 2018

8 Read, E. A., "Workplace social capital in nursing : an evolutionary concept analysis" 70 (70): 997-1007, 2014

9 Sun, Y., "User satisfaction with information technology service delivery : a social capital perspective" 23 (23): 1195-1211, 2012

10 Hooff, B. V. D., "Us and them : a social capital perspective on the relationship between the business and IT departments" 20 (20): 255-266, 2011

11 Cunningham, J. B., "Trust and the design of work : Complementary constructs in satisfaction and performance" 53 (53): 1575-1591, 2000

12 Hatzakis, T., "Towards the development of a social capital approach to evaluating change management interventions" 14 (14): 60-74, 2005

13 Huang, L. V., "Ties that work : investigating the relationships among coworker connections, work-related Facebook utility, online social capital, and employee outcomes" 72 (72): 512-524, 2017

14 Gronroos, C., "The relationship marketing process : communication, interaction, dialogue value" 19 (19): 99-113, 2004

15 Bakker, A., "The job demands-resources model : state of the art" 22 (22): 309-328, 2007

16 Schneid, M., "The influence of cultural context on the relationship between gender diversity and team performance : a meta-analysis" 26 (26): 6-34, 2015

17 Sadikoglu, E., "The effects of total quality management practices on performance and the reason of and the barriers to TQM practices in Turkey" 7 : 1-17, 2014

18 Sonnentag, S., "The Sage Handbook of Organizational Behavior, 1, Micro approaches" Sage 2008

19 Murphy, K. R., "Testing: Applied and theoretical perspectives" Praeger 218-247, 1989

20 Miyagawa, M., "TQM practices of Japanese-owned manufactures in the USA and China" 27 (27): 948-975, 2010

21 Bou J. C., "TQM & Business commitment human resources strategy and firm performance" 16 (16): 71-86, 2005

22 Burt, R. S., "Structural holes" Harvard Business Press 1992

23 Wagner, S. L., "Social support and supervisory quality interventions in the workplace : a stakeholder-centered best-evidence synthesis of systematic reviews on work outcomes" 6 : 189-204, 2015

24 Wasserman, S., "Social network analysis: Methods and applications" Cambridge University Press 1994

25 Praeger. Nahapiet, J., "Social capital, intellectual capital, and the organizational advantage" 23 (23): 242-266, 1998

26 Coleman, J. S., "Social capital in the creation of human capital" 94 : 95-120, 1988

27 Carey, S., "Social capital configuration, legal bonds and performance in buyer-supplier relationships" 29 (29): 277-288, 2011

28 Zhang, L., "Social capital and career outcomes : a study of Chinese employees" 21 (21): 1323-1336, 2010

29 Frost, F. A., "Service quality between internal customers and internal suppliers in an international airline" 18 (18): 371-386, 2001

30 송지준, "SPSS/AMOS 통계분석방법" 21세기사 2016

31 Parasuraman, A., "SERVQUAL : A multiple-item scale for measuring consumer perceptions of service quality" 64 (64): 12-40, 1988

32 Ahmad M. F., "Relationship of TQM and business performance with mediators of SPC, lean production and TPM" 65 : 186-191, 2012

33 Boland, R. J., "Perspective making and perspective taking in communities of knowing" 6 : 350-372, 1995

34 Sonnentag, S., "Performance concepts and performance theory" 23 (23): 3-25, 2002

35 Leana, C. R., "Organizational social capital and employment practices" 24 : 538-555, 1999

36 Lusthaus, C., "Organizational assessment: A review of experience" Universalia 31-, 1998

37 Sheer, V. C., "Mobile instant messaging use and social capital : direct and indirect associations with employee outcomes" 54 (54): 90-102, 2017

38 DeChurch, L. A., "Measuring shared team mental models : A meta-analysis" 14 (14): 17-31, 2010

39 Richard, P. J., "Measuring organizational performance : Towards methodological best practice" 35 (35): 718-804, 2009

40 Baker, W., "Market networks and corporate behavior" 96 : 589-625, 1990

41 Putnam, R., "Making democracy work: Civic traditions in modern Italy" Princeton University Press 1993

42 Collins, C. J., "Knowledge exchange and combination : The role of human resource practices in the performance of high-technology firms" 49 (49): 544-560, 2006

43 Castellaci, F., "Institutional voids or organizational resilience?" 70 : 43-58, 2015

44 Garrity, E. J., "Information Systems Success Measurement" Idea Group Publishing 1998

45 Ellinger, A. E., "Influences of organizational investments in social capital on service employee commitment and performance" 66 (66): 1124-1133, 2013

46 Cannon-Bowers, J. A., "Individual and group decisionmaking: Current issues" Lawrence Erlbaum 221-246, 1993

47 Kumar, V., "Impact of TQM on company's performance" 26 (26): 23-37, 2009

48 Wagner, H., "IT business alignment as governance tool for firm-internal relationship quality: a longitudinal case study" IEEE Computer Society Press 2008

49 Harrison, D., "How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences" 49 (49): 305-325, 2006

50 Evans, W. R., "High performance work systems and organizational performance : The mediating role of the internal social structure" 31 (31): 758-775, 2005

51 Krackhardt, D., "Graph theoretical dimensions of informal organization" 1989

52 Coleman, J. S., "Foundations of social theory" Harvard Business Press 1990

53 Kroll, A., "Exploring the link between performance information use and organizational performance : A contingency approach" 39 (39): 7-32, 2015

54 Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error" 18 (18): 39-50, 1981

55 Gunday, G., "Effects of innovation types on firm performance" 133 (133): 662-676, 2011

56 Bendassolli, P. F., "Desempenho no trabalho : Revisão da literatura" 30 (30): 171-184, 2012

57 Canevello, A., "Creating good relationships : responsiveness, relationship quality, and interpersonal goals" 99 (99): 78-106, 2010

58 Lu, B., "Corporate blogging and job performance : effects of work-related and non work-related participation" 32 (32): 285-314, 2015

59 Qin, Z., "Cooperative Versus Competitive efforts and problem solving" 65 (65): 129-143, 1995

60 Putnam, R., "Bowling alone : America's declining social capital" 6 (6): 65-78, 1995