장기요양시설의 리더십 스타일과 조직구조가 조직몰입과 직무만족에 미치는 영향

다국어 초록 (Multilingual Abstract)

The concerning about service quality of long-term care has been continuously raising. Given that service quality of long-term care is affected by the level of job satisfaction and organizational commitment of long-term care workers, the analysis of organizational effectiveness is needed. This study analysed the impact of organizational structure and leadership style on organizational effectiveness. Questionnaire data were obtained from chief and workers of long-term care facilities, Hierarchial Liner Modeling was used to analyse organizational level variables and individual level variables. Major findings are reported: transformational leadership and transactional leadership affect significantly affective commitment and job satisfaction, especially only transactional leadership affects continuance commitment; organization structure didnt affect organizational commitment and organizational age and organizational size affect job satisfaction. In the interaction effect analysis of organization structure and leadership style, organizational size and organizational age significantly affect affective commitment. These results have practical implications on human resource management and organization operation in long-term care facility and theoretical implication on the relationship between leadership and organizational effectiveness.

참고문헌 (Reference)

1 박광국, "휴먼조직론" 대영문화사 2008

2 김호정, "행정조직문화가조직몰입과직무만족에미치는영향" 한국행정학회 36 (36): 87-105, 2002

3 임진섭, "중 ․ 고령 자활사업 참여자의 지각된 자활성과만족에 관한 연구: 개인요인과 조직요인의 상호작용효과에 관한 검증" 한국사회정책학회 20 (20): 37-75, 2013

4 김영호, "조직환경과 조직구조가 조직효과성에 미치는 영향: 47개 한국중앙행정기관을 중심으로" 한국인사행정학회 11 (11): 185-215, 2012

5 박영석, "조직심리학" 시그마프레스 2012

6 윤진효, "조직변수가 기업성과에 미치는 영향 분석 연구" 한국조직학회 6 (6): 97-114, 2009

7 김선희, "요양보호사의 직무만족이 서비스 질에 미치는 영향" 한국콘텐츠학회 12 (12): 282-291, 2012

8 양난주, "영리·비영리 노인장기요양시설의 차이와 동형화에 대한 연구" 한국사회복지행정학회 16 (16): 179-207, 2014

9 신구범, "서번트 리더십, 변혁적 리더십과 거래적 리더십 간의 관계에 관한 실증분석" 한국인적자원관리학회 16 (16): 87-102, 2009

10 박봉길, "사회복지실천에서 리더의 변혁적 리더십이 사회복지사의 역량강화와 자기효능감에 미치는 조절효과에 관한 연구" 한국사회복지학회 58 (58): 341-370, 2006

11 강현주, "사회복지 종사자의 직무만족에 관한 연구경향 분석" 한국사회복지행정학회 12 (12): 301-335, 2010

12 최석봉, "변혁적 리더십이 혁신행동에 미치는 영향 - 학습지향성과 조직몰입의 매개효과검증 -" 한국인적자원관리학회 17 (17): 225-242, 2010

13 김호정, "변혁적 리더십과 전통적 리더십의 관계 및 바람직한 리더십모형" 10 (10): 87-107, 2001

14 이강옥, "변혁적 리더십과 거래적 리더십이 조직몰입에 미치는 영향에 관한 연구" 대한경영학회 17 (17): 1571-1594, 2004

15 문형구, "리더십과 조직문화 : 연구의 동향과 과제" 24 (24): 41-70, 2001

16 이규만, "리더십 유형과 조직몰입의 관계 및 리더-구성원 교환관계의 조절효과" 한국전문경영인학회 15 (15): 117-138, 2012

17 신용석, "노인장기요양기관의 변혁적 리더십이 조직효과성에 미치는 영향 : 요양보호사의 임파워먼트 매개효과를 중심으로" 한국사회복지학회 66 (66): 75-99, 2014

18 이주재, "노인장기요양 인력의 직무 스트레스와 직무 만족이 이직 의도에 미치는 영향" 한국노년학회 31 (31): 277-290, 2011

19 이미진, "노인 장기요양서비스의 질 측정상의 쟁점에 대한 고찰" 한국사회복지정책학회 38 (38): 141-165, 2011

20 류은영, "공․사 조직의 조직구조와 조직효과성간의 비교 연구 : 다차원적 조직몰입의 매개효과검증" 한국지방정부학회 16 (16): 437-468, 2012

21 류은영, "공·사조직의 변혁적·거래적 리더십이 조직몰입에 미치는 영향 : 조직구조와 조직문화의 조절효과를 중심으로" 454-479, 2013

22 Puvanora, R. K., "Transformational leadership, job characteristics and organizational citizenship performance" 19 : 1-22, 2006

23 Mary, N., "Transformational leadership in human service organizations" 29 (29): 105-118, 2005

24 Yammarino, F. J., "Transformational leadership and performance : A longitudinal investigation" 4 (4): 81-102, 1993

25 Yammarino, F. J., "Transformational leadership and multiple levels of anaysis" 43 (43): 975-995, 1990

26 Piccolo, R. F., "Transformational leadership and job behaviors : The mediating role of core job characteristics" 49 : 327-340, 2006

27 Arnold, K. A., "Transformational Leadership or the Iron Cage : Which Predicts Trust, Commitment and Team Efficiency?" 22 (22): 315-320, 2001

28 Bass, B. M., "Transformational Leadership : Industrial military and educational impact" Erlbaum 1998

29 Mintzberg, H., "The structuring of organizations : A sysnthesis of the research" Prentice-Hall 1979

30 Hartly, J., "The role of leadership in the modernization and improvement of public services" (April-June) : 35-40, 2000

31 Walumbwa, F., "The role of collective efficacy in the relations between transformational leadership and work outcomes" 77 : 515-530, 2004

32 Allen, N. J., "The measurement and antecedents of affective, continuance, and normative commitment to the organization" 63 : 1-18, 1990

33 Glisson, C, "The effect of leadership on workers in human service organizations" 13 (13): 99-116, 1989

34 Hariss, J., "The Social Work Business" Routledge 2003

35 Ott, J. S., "The Organizational Culture Perspective" Chicago Dorsey 1989

36 Kirkpatrick, I., "The New Management and the Public Service Professionals: Change in Health" Palgrave Macmillan 2005

37 Mowday, R., "The Measurement of Organizational Commitment" 14 : 224-247, 1979

38 Gellis, G. D., "Social work perceptions of transformational and transactional leadership in health care" 25 (25): 17-26, 2001

39 Rousseau, D. M., "Research in Organizational Behavior. Vol. 7" JAI press 1985

40 Harrison, J. B., "Perceived environmental uncertainity's effect on commitment in business-to-business channels" 27 (27): 24-36, 2010

41 Hall, R., "Organizations : Structures, Processes, and Outcomes" Prentice Hall 1999

42 Gummer, B, "Organizational identity in a changing environment" 21 (21): 169-187, 1997

43 Schein, E. H., "Organizational Culture and Leadership" Jossey-Bass 1985

44 Robbins, S. P., "Organizational Behavior" Pearson 2013

45 Robbins, S. P., "Organizational Behavior" Prentice Hall 2005

46 Perrow, C., "Organizational Analysis : A Structural View" Brooks/Cole 1970

47 Greenley, J., "Organization effects on client satisfaction with humaneness of service" 22 (22): 2-18, 1981

48 Fisher, E. A., "Motivating and leadership in social work management : A Review of theories and related studies" 33 (33): 347-367, 2009

49 Malka, S., "Managerial behavior, participation and effectiveness in social welfare organizations" 13 (13): 47-65, 1989

50 Patti, R, "Management for service effectiveness in social welfare : Toward a performance model" 11 (11): 7-21, 1987

51 Bass, B. M., "MQL : Multi factor Leadership Questionnaire" Mind Garden 1995

52 Lawler, J., "Leadership in Social Work : A Case of Caveat Emptor?" 37 : 123-141, 2007

53 Bass, B. M., "Leadership and Performance Beyond Expectation" The Free Press 1985

54 Gemmill, G., "Leadership : An alienating social myth?" 45 (45): 113-129, 1992

55 Spector, S. E., "Job Satisfaction : Application, Assessment, Causes, and Consequences" Sage 1997

56 Ghose, T., "Humans Services as complex organizations" Sage Publications 2010

57 Hansenfeld, Y., "Human Services as complex organizations" Sage Publications 2010

58 Kimberly, J. R., "Handbook of Organizational Design" Oxford University Press 1981

59 Yukl, G. A., "Handbook of Industrial and Organizational Psychology" Oxford University Press 1992

60 Gummer, B., "Go team go! The growing importance of teamwork in organizational life" 19 (19): 85-100, 1995

61 Wang, P., "Family-friendly programs, Organizational commitment and Work withdrawal : the Moderating role of transformational leadership" 60 (60): 397-427, 2007

62 Preston, A. E, "Efficiency, Quality and Social Externalities in the provision of Day Care" 4 : 165-182, 1993

63 Achua, C. F., "Effective Leadership" South-Western 2010

64 Arches, J. L., "Connecting to communities : Transformational leadership from Africentirc and feminist perspective" 24 (24): 113-124, 1997

65 Martin, L., "Comparing the Performance of Multiple Human Service Providers Using Data Envelopment Analysis" 26 (26): 45-60, 2002

66 Wu, L., "An investigation of job satisfaction, organizational commitment and role conflict and ambiguity in a sample of Chinese undergraduate nursing students" 26 : 304-314, 2006

67 Fiedler, F. E., "A theory of leader effectiveness" McGraw-Hill 1967