- Abstract
- Ⅰ. Introduction
- Ⅱ. Literature Review
- Ⅲ. Research Method
- Ⅳ. Result

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https://www.riss.kr/link?id=A82660296
2011
English
323
KCI등재
학술저널
549-567(19쪽)
0
0
상세조회0
다운로드목차 (Table of Contents)
참고문헌 (Reference)
1 정강환, "축제 방문객 만족도가 지역 문화관광에 미치는 영향에 관한 연구-금산인삼축제를 중심으로" 한국관광.레저학회 16 (16): 287-303, 2004
2 김한주, "이벤트 서비스품질 차원과 이벤트 서비스의 질이 고객만족과 고객충성도에 미치는 영향" 한국관광.레저학회 16 (16): 45-61, 2004
3 조윤식, "서비스품질 차원의 중요도 순위구조에 관한 연구- 패밀리 레스토랑을 중심으로" 한국관광.레저학회 16 (16): 217-236, 2004
4 조윤식, "고객만족과 SERVQUAL의 동일 구성개념 여부에 관한 연구" 한국관광.레저학회 14 (14): 287-304, 2002
5 Oliver,R.L, "Whence customer loyalty" 63 : 33-44, 1999
6 Crompton, J, "Users’ perceptions of the relative importance of service quality dimensions in selected public recreation programs" 11 : 367-375, 1989
7 U.S.Travel Association, "U.S. Travel Forecasts. Forecast Summary Report"
8 Berry, L. L., "The service quality puzzle" 31 (31): 35-43, 1988
9 Crompton, J, "The predictive validity of alternative approaches of evaluating quality of a festival" 34 (34): 11-24, 1995
10 International Festivals & Events Association, "The power of celebration, A speech by IFEA world president & CEO, CFEE Steven Wood Schmader"
1 정강환, "축제 방문객 만족도가 지역 문화관광에 미치는 영향에 관한 연구-금산인삼축제를 중심으로" 한국관광.레저학회 16 (16): 287-303, 2004
2 김한주, "이벤트 서비스품질 차원과 이벤트 서비스의 질이 고객만족과 고객충성도에 미치는 영향" 한국관광.레저학회 16 (16): 45-61, 2004
3 조윤식, "서비스품질 차원의 중요도 순위구조에 관한 연구- 패밀리 레스토랑을 중심으로" 한국관광.레저학회 16 (16): 217-236, 2004
4 조윤식, "고객만족과 SERVQUAL의 동일 구성개념 여부에 관한 연구" 한국관광.레저학회 14 (14): 287-304, 2002
5 Oliver,R.L, "Whence customer loyalty" 63 : 33-44, 1999
6 Crompton, J, "Users’ perceptions of the relative importance of service quality dimensions in selected public recreation programs" 11 : 367-375, 1989
7 U.S.Travel Association, "U.S. Travel Forecasts. Forecast Summary Report"
8 Berry, L. L., "The service quality puzzle" 31 (31): 35-43, 1988
9 Crompton, J, "The predictive validity of alternative approaches of evaluating quality of a festival" 34 (34): 11-24, 1995
10 International Festivals & Events Association, "The power of celebration, A speech by IFEA world president & CEO, CFEE Steven Wood Schmader"
11 Nguyen, S, "The mediating role of corporate image on customers' retention decisions: an investigation in financial services" 16 (16): 52-65, 1998
12 Tam,J.L.M, "The effects of service quality, perceived value and customer satisfaction on behavioral intentions" 6 (6): 31-43, 2000
13 Fredline, E., "The development of a generic scale to measure the social impacts of events" 8 : 23-37, 2003
14 Zeithaml, V. A., "The behavioral consequences of service quality" 60 (60): 31-46, 1996
15 Jang, S, "Temporal destination revisit intention: The effects of novelty seeking and satisfaction" 28 (28): 580-590, 2007
16 Oliver,R.L, "Satisfaction: A ehavioral Perspective on the Consumer" The McGraw-Hill Companies, Inc 1997
17 George, D, "SPSS for Windows step by step: A simple guide and reference. 11.0 update (4th ed.)" Allyn & Bacon 2003
18 Parasuraman, A., "SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality" 64 (64): 12-37, 1988
19 Parasuraman,A, "Reflections on gaining competitive advantage through customer value" 25 (25): 154-161, 1997
20 LaPage,W.F, "Recreation resource management for visitor satisfaction" 1 (1): 279-285, 1983
21 Baker, D. A, "Quality, satisfaction, and behavioral intentions" 27 : 785-804, 2000
22 Park, J., "Modelling the impact of airline service quality and marketing variables on passengers’ future behavioral intentions" 29 (29): 359-381, 2006
23 Cronin, J. J, "Measuring service quality: a reexamination and extension" 56 : 55-68, 1992
24 WTO, "Mainstreaming tourism in the global agenda. Magazine of World Tourism Organization UNTWONews, 2, 4-5"
25 Woodruff, R. B, "Know Your Customer. New Approaches to Understanding Customer Value and Satisfaction" Blackwell Publishers 1996
26 Brown, T. J., "Improving the measurement of service quality" 69 (69): 127-147, 1993
27 Francken,R.E, "Human Motivation" Brooks-Cole 1982
28 Getz,D, "Event Management and Event Tourism" Congnizant Communication Corp 1997
29 Oh,H, "Diners' perception of quality, value, and satisfaction: A practical viewpoint" 41 (41): 58-66, 2000
30 Petrick,J.F, "Development of a multi-dimensional scale for measuring the perceived value of a service" 34 (34): 119-134, 2002
31 Zeithaml,V.A, "Consumer perceptions of price, quality and value: a means-end model and synthesis of evidV. A" 52 : 2-22, 1988
32 Sherry, A, "Conducting and interpreting canonical correlation analysis in personality research: A user-friendly primer" 84 (84): 37-48, 2009
33 Cronin, J. J., "Assessing the effects of quality, value, and customer satisfaction on consumer rehavioral intentions in service environments" 76 (76): 193-218, 2000
34 Stevens,J, "Applied Multivariate Statistics for the Social Sciences" Lawrence Erlbaum Associates, Publishers 1996
35 Um. S., "Antecedents of revisit intention" 33 (33): 1141-1158, 2006
36 Lee, J, "An investigation of predictors of satisfaction and future intention: links to motivation, involvement, and service quality in a local festival" 13 : 17-29, 2009
37 Petrick, J., "An examination of the determinants of entertainment vacationers’ intentions to revisit" 40 (40): 1-48, 2001
38 Johnson, M. D, "A framework for comparing customer satisfaction across individuals and product categories" 12 (12): 267-286, 1991
39 Yi,Y, "A critical review of consumer satisfaction. in Review of Marketing" American Marketing Association 68-123, 1990
40 Tian-Cole, S, "A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection" 22 : 65-80, 2003
41 Parasuraman, A., "A conceptual model of service quality and its implications for future research" 49 (49): 41-50, 1985
42 Lee,S, "A conceptual Model of the Roles of Price, Quality, and intermediary Constructs in Determining Behavioral Intention to Visit a Festival" Texas A&M University: College Station, Texas 2005
43 Bolton, R. N, "A Multistage model of customers' assessments of service quality and value" 17 (17): 375-84, 1991
UTAUT 모형을 이용한 항공사 e-서비스의 고객 수용과 이용행태에 대한 연구
IPA 기법을 활용한 학교급식 영양사 및 영양교사와 조리종사원의 근무환경과 작업환경 인식도 연구
학술지 이력
| 연월일 | 이력구분 | 이력상세 | 등재구분 |
|---|---|---|---|
| 2026 | 평가예정 | 재인증평가 신청대상 (재인증) | |
| 2020-01-01 | 평가 | 등재학술지 유지 (재인증) | ![]() |
| 2017-01-01 | 평가 | 등재학술지 유지 (계속평가) | ![]() |
| 2013-05-14 | 학술지명변경 | 한글명 : 관광·레저연구 -> 관광레저연구 | ![]() |
| 2013-05-14 | 학회명변경 | 한글명 : 한국관광.레저학회 -> (사)한국관광레저학회 | ![]() |
| 2013-01-01 | 평가 | 등재학술지 유지 (등재유지) | ![]() |
| 2010-01-01 | 평가 | 등재학술지 유지 (등재유지) | ![]() |
| 2008-01-01 | 평가 | 등재학술지 유지 (등재유지) | ![]() |
| 2005-01-01 | 평가 | 등재학술지 선정 (등재후보2차) | ![]() |
| 2004-01-01 | 평가 | 등재후보 1차 PASS (등재후보1차) | ![]() |
| 2002-01-01 | 평가 | 등재후보학술지 선정 (신규평가) | ![]() |
학술지 인용정보
| 기준연도 | WOS-KCI 통합IF(2년) | KCIF(2년) | KCIF(3년) |
|---|---|---|---|
| 2016 | 1.51 | 1.51 | 1.63 |
| KCIF(4년) | KCIF(5년) | 중심성지수(3년) | 즉시성지수 |
| 1.77 | 1.72 | 1.845 | 0.36 |