The purpose of this study is to suggest the mediating effects of brand trust to brand image and brand loyalty of airline industry. A survey was conducted to collect 382 samples in Kimpo and Kimhae international airport. The data were analyzed by the e...
The purpose of this study is to suggest the mediating effects of brand trust to brand image and brand loyalty of airline industry. A survey was conducted to collect 382 samples in Kimpo and Kimhae international airport. The data were analyzed by the exploratory factor analysis and the multiple regression analysis.
Among the proposed hypotheses, all were accepted. The analysis results suggest as follows: First, the factors of brand image have positive influence on brand trust and brand loyalty. Second, brand trust have positive influence on brand loyalty. Third, the mediating effects of brand trust happen partially between brand image and brand loyalty.