의료기관의 서비스지향성에 관한 연구

참고문헌 (Reference)

1 "호텔기업의 서비스지향성이 종업원 만족에 미치는 영향 : 등급별 분석을 중심으로" 한국관광학회 23 (23): 138-155, 2000

2 "종업원의 직무만족과 조직의 서비스지향성이 종업원의 서비스지향에 미치는 영향에 관한 연구" 한국마케팅학회 2 (2): 99-117, 1999

3 "조직의 서비스지향성이 기업성과에 미치는 영향" 한국품질경영학회 28 (28): 161-183, 2000

4 "시장지향성과 성과 : 사원만족 고객만족 및 기업이미지의 매개적 역할" 한국경영학회 27 (27): 157-184, 1998

5 "서비스품질과 서비스가치" 한국마케팅학회 1 (1): 77-99, 1999

6 "서비스지향성이 행정서비스 성과에 미치는 영향" 경기대학교 2003

7 "구성원의 서비스지향성이 경영성과에 미치는 영향에 관한 연구 : 서울시내특급호텔 및 대학병원을 중심으로" 경희대학교 2002

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