1 "종합병원 간호인력에 따른 직무만족ㆍ환자만족 비교" 13 (13): 98-108, 2007
2 "군병원 응급실 간호서비스에 대한 환자만족도" 12 (12): 541-554, 2006
3 "결과지표로서의 환자만족도에 관한 연구" 13 (13): 29-39, 2001
4 "The relationship between meeting patients' information needs and their satisfaction with hospital care & general health status outcomes" 8 (8): 447-456, 1996
5 "The definition of quality and approaches to its assessment Explorations in quality assessment and monitoring" Health Administration Press 1 : 1980
6 "Studying patient satisfaction: Patient voices of quality" 3 (3): 67-72, 1999
7 "Predictors of patient satisfaction" 52 (52): 609-620, 2001
8 "Patient satisfaction with triage nursing care in Hong Kong" 50 (50): 498-507, 2005
9 "Patient satisfaction with psychiatric inpatient care" 55 (55): 655-663, 2006
10 "Patient satisfaction with nursing care in hospitals" 1 (1): 20-28, 1997
1 "종합병원 간호인력에 따른 직무만족ㆍ환자만족 비교" 13 (13): 98-108, 2007
2 "군병원 응급실 간호서비스에 대한 환자만족도" 12 (12): 541-554, 2006
3 "결과지표로서의 환자만족도에 관한 연구" 13 (13): 29-39, 2001
4 "The relationship between meeting patients' information needs and their satisfaction with hospital care & general health status outcomes" 8 (8): 447-456, 1996
5 "The definition of quality and approaches to its assessment Explorations in quality assessment and monitoring" Health Administration Press 1 : 1980
6 "Studying patient satisfaction: Patient voices of quality" 3 (3): 67-72, 1999
7 "Predictors of patient satisfaction" 52 (52): 609-620, 2001
8 "Patient satisfaction with triage nursing care in Hong Kong" 50 (50): 498-507, 2005
9 "Patient satisfaction with psychiatric inpatient care" 55 (55): 655-663, 2006
10 "Patient satisfaction with nursing care in hospitals" 1 (1): 20-28, 1997
11 "Patient satisfaction with health care providers in South Africa: the influences of race and socioeconomic status" 17 (17): 473-477, 2005
12 "Patient satisfaction with diabetes care" 51 (51): 609-617, 2005
13 "Incorporating patient satisfaction standards into quality of care measures" 5-6, 1988
14 "Health Outcomes: Biological, social and economic perspectives" Oxford: Oxford University Press. 1996
15 "Concept analysis of outcomes for advanced practice nursing" 3 (3): 83-86, 1999
16 "Are data of patient satisfaction reliable and valid?" 11 (11): 319-328, 1999
17 "An evaluation of approaches to assessing the quality of nursing care using" 277-286, 1991
18 "Adjusting for patient characteristics when analyzing reports from patients about hospital care" 39 (39): 635-641, 2001
19 "2004 의료기관평가지침서" 서울: 보건복지부 2004