조직구성원의 Workplace Spirituality가 조직시민행동에 미치는 영향 = LMX의 조절효과

국문 초록 (Abstract)

본 연구는 최근 경영학 분야에서 관심을 받고 있는 workplace spirituality에 대하여 이론적으로 고찰하고 나아가 workplace spirituality가 조직성과변수 중 하나인 조직시민행동에 어떠한 영향을 미치는가에 대해 실증연구를 진행하여 그 관련성을 규명하고자 하는 데 목적이 있다. 뿐만 아니라 workplace spirituality와 조직시민행동 사이의 관계에서 LMX(Leader-Member Exchange, 상사부하간 교환관계)가 조절역할을 함을 실증함으로써 실무측면에서 조직구성원들의 조직시민행동을 더 많이 유발할 수 있는 방안을 모색하는데 도움이 되고자 한다.
이러한 연구목적 달성을 위해 서울 및 수도권 기업에 재직하고 있는 186명의 종업원들을 대상으로 실증적 연구를 실시하였다. 분석결과 첫째, workplace spirituality는 조직시민행동에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, workplace spirituality와 조직시민행동 간의 관계에서 LMX의 조절효과는 예상과 달리 부(-)의 영향을 보이는 것으로 나타났다.
본 연구는 아직 국내에서 활성화되지 않은 workplace spirituality에 대한 연구를 조직시민행동과의 실증연구를 통해 다각화했을 뿐 아니라 최초로 LMX의 조절효과를 연구했다는 데 의의가 있으며 앞으로의 연구는 workplace spirituality의 하위 구성요소들을 좀 더 구체적으로 파악하여 각각의 요소들에 대한 연구가 진행되어야 할 것이다.

다국어 초록 (Multilingual Abstract)

The purpose of this study is to examine workplace spirituality which has been getting interests in business administration area recently theoretically, as well as to try to find out the relationship between workplace spirituality and OCB(Organizational Citizenship Behavior) by conducting an empirical study. In addition, it tries to prove the moderating role of LMX(Leader-Member Exchange) between workplace spirituality and OCB to help to seek for ways to draw more OCB from employees at organizations which will benefit for achieving organizations’ success.
To achieve the goal of this study, an empirical study was conducted for 186 employees using survey method, and the results are as follows; First, it was found that workplace spirituality significantly effects on OCB in a positive direction. Second, the moderating role of LMX was proved to have negative effect between the relationship of workplace spirituality and OCB which was the contrast result from the initial hypothesis.
This study has some implications in trying to diversify workplace spirituality related studies through an empirical study, and find out the relationship with OCB, and the moderating effect of LMX for the first time. Future studies will need to find out the effects of each components of workplace spirituality on OCB in more details.
The paper was written as part of Konkuk University"s research support program for its faculty on sabbatical leave in 2012.

목차 (Table of Contents)

• 요약
• ABSTRACT
• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구 방법
• Ⅳ. 실증분석
• Ⅴ. 결론
• 참고문헌

참고문헌 (Reference)

1 권인수, "직무스트레스의 선행요인과 상사-부하간 교환관계(LMX) 질의 조절효과" 경영연구소 48 (48): 81-108, 2011

2 권인수, "조직지원인식이 서비스 지향적 조직시민행동에 미치는 영향: 서비스성과의 매개효과" 경영연구소 48 (48): 243-267, 2011

3 김호균, "조직공정성인식, 조직신뢰, 조직시민행동간 영향관계분석" 한국행정학회 41 (41): 69-94, 2007

4 노상충, "일터영성(Workplace Spirituality)이 조직효과성에 미치는 영향" 성균관대학교 대학원 2013

5 김영덕, "윤리적 의사결정, Workplace Spirituality와 조직성과간 관계에 관한 연구 : 건설기업 관리자의 윤리적 의사결정 과정을 중심으로" 건국대학교 대학원 2012

6 류장헌, "유연한 조직문화와 임파워먼트가 인지된 조직유효성에 미치는 영향" 경영연구소 48 (48): 213-242, 2011

7 곽종우, "심리적 주인의식이 조직몰입 및 조직시민행동에 미치는 영향과 리더-구성원 교환관계 및 조직지원인식의 조절효과: 국내에 진출한 다국적기업을 대상으로" 한국국제경영관리학회 16 (16): 149-177, 2012

8 한광현, "리더-멤버 교환의 질이 조직시민행동에 미치는 영향: 상사에 대한 신뢰를중심으로" 6 (6): 1-26, 2004

9 이규만, "리더-구성원의 교환관계, 상사의 권력행사 유형 및 갈등해결 방안의 관련성에 관한 연구" 19 (19): 47-67, 2006

10 김혜영, "개인-조직간 미션일체감과 직무특성이 구성원의 심리적 안녕감 및 조직시민행동에 미치는 영향 : 일터영성의 매개효과" 부경대학교 대학원 2012

11 Kolodinsky, R. W., "Workplace values and outcomes : Exploring personal, organizational, and interactive workplace spirituality" 81 : 465-480, 2008

12 김종인, "Workplace spirituality의 구성차원 및 측정에 관한 연구-WS의 측정도구 개발을 위한 문헌연구" 51-71, 2011

13 Christian, V., "Workplace spirituality and organizational commitment : and integrative model. Journal of Management" 8 (8): 211-232, 2011

14 Milliman, J., "Workplace spirituality and employee work attitudes : An exploratory empirical assessment" 16 (16): 426-447, 2003

15 유규창, "Workplace Spirituality의 개념적 정의와 모델" 한국인사조직학회 18 (18): 153-199, 2010

16 Erdogan, B., "Work value congruence and intrinsic career success : the compensatory roles of leader-member exchange and perceived organizational support" 57 : 305-332, 2004

17 Gibbons, P., "Work and spirit: A reader of new spritual paradigms for organizations" University of Scranton Press 2000

18 Fry, L. W., "Toward a theory of spiritual leadership" 14 (14): 693-727, 2003

19 Martin, R., "The role of leader-member exchange in mediating the relationship between locus of control and work reactions" 78 : 141-147, 2005

20 Somayeh, A., "The relationship between spirituality in the workplace and organizational citizenship behavior" 114 : 262-264, 2014

21 Organ, D. W., "The motivational basis for organizational citizenship behavior" 12 : 43-72, 1990

22 Zinnbauer, B. J., "The emerging meaning of religiousness and spirituality : Problems and prospects" 67 (67): 888-919, 1999

23 George, G., "The effects of leader-member exchange and job design on productivity and satisfaction : Testing a dual attachment model" 30 (30): 109-131, 1982

24 Izzo, J., "The changing values of workers : Organization must respond" 41 (41): 62-65, 1998

25 Eisler, R., "The Handbook of Workplace Spirituality and Organizational Performance" Paulist Press 2003

26 Pfeffer, J., "The Handbook of Workplace Spirituality and Organizational Performance" Paulist Press 2003

27 Deluga, R. J., "Supervisor trust building, leader-member exchange and organizational citizenship behavior" 67 : 315-326, 1994

28 Diener, E., "Subjective well-being" 95 : 542-575, 1984

29 Ashmos, D., "Spirituality at work : a conceptualization and measure" 9 (9): 134-145, 2000

30 Mirvis, P. H., "Soul work in organizations" 8 (8): 193-206, 1997

31 Pawar, B. S., "Some of the recent organizational behavior concepts as precursors to workplace spirituality" 88 (88): 245-261, 2009

32 Andrew, F. M., "Social Indicators of Well-Being" Plenum Press 1976

33 Podsakoff, P. M., "Self-reports in organizational research : Problems and prospects" 12 : 69-82, 1986

34 Graen, G. B., "Research in Organizational Behavior, 9" 175-208, 1987

35 Wayne, S. J., "Perceived organizational support and leadermember exchange : a social exchange perspective" 40 : 82-111, 1993

36 Podsakoff, P. M., "Organizational citizenship behaviors : A critical review of the theoretical and empirical literature and suggestions for future research" 26 : 513-563, 2000

37 Podsakoff, P. M., "Organizational citizenship behavior and sales unit effectiveness" 31 : 351-363, 1994

38 Smith, C. A., "Organizational citizenship behavior : Its nature and antecedents" 68 : 653-663, 1983

39 Organ, D. W., "Organizational Citizenship Behavior: The “Good-Soldier”Syndrome" Lexington Books 1988

40 Scandura, T. A., "Moderating effects of initial leader-member exchange status on the effects of a leadership intervention" 69 (69): 428-436, 1984

41 Petchsawang, P., "Measuring workplace spirituality in an Asian context" 12 (12): 459-468, 2009

42 Deluga, R. J., "Leader-member exchange quality and effectiveness ratings : the role of subordinate-supervisor conscientiousness similarity" 23 : 189-216, 1998

43 Moorman, R. H., "Individualism-collectivism as an individual difference predictor of organizational citizenship behavior" 16 : 127-142, 1995

44 Moor, T. W., "Individual Differences and Workplace Spirituality : The Homogenization of the Corporate Culture" 14 (14): 79-93, 2009

45 Giacalone, R. A., "Handbook of workplace spirituality and organization performance" M. E. Sharpe 2003

46 Tepper, B. J., "Handbook of Workplace Spirituality and Organization Performance" M. E. Shape 2003

47 Chiaburu, D. S., "Extra-role behaviors challenging the status-quo : Validity and antecedents of taking charge behaviors" 21 (21): 620-637, 2006

48 Mitroff, I. I., "Do not promote religion under the guise of spirituality" 10 (10): 375-382, 2003

49 Schriesheim, C. A., "Delegation and Leader-Member Exchange : Main Effects, Moderators, and Measurement Issues" 41 (41): 298-318, 1998

50 Kinjerski, V. M., "Defining spirit at work: Finding common ground" 17 (17): 26-42, 2004

51 Beyer, J. M., "Culture, meaning and belonging at work" 1999

52 Podsakoff, P. M., "Common method biases in behavioral research : a critical review of the literature and recommended remedies" 88 : 879-903, 2003

53 Dennis, W. O., "Cognitive versus affective determinants of organizational citizenship behavior" 74 (74): 157-164, 1989

54 Danseareau, F., "Avertical dyad linkage approach to leadership within formal organizationa : A Longitudinal investigation of the role making process" 13 : 46-78, 1975

55 Mitroff, I. I., "A study of spirituality in the workplace" 40 (40): 83-92, 1999

56 Organ, D. W., "A restatement of the satisfaction-performance hypothesis" 13 : 547-557, 1988

57 Liden, R. C., "A longitudinal study on the early development of leader-member exchanges" 78 : 662-674, 1993

58 Sirgy, M., "A New Measure of Quality of Work Life(QWL)Based on Need Satisfaction and Spillover Theories" 55 : 241-302, 2001

59 Nooralizad, R., "A Casual Model Depicting the Influence of Spiritual Leadership and some Organizational and Individual Variables on Workplace Spirituality" 4 (4): 14-20, 2011

60 Avolio, B. J., "100 years of leadership intervention research" 2009