전자정부 책임성 구현을 위한 대안적 접근: 맥락적 정의와 공유된 인지모형 = Conceptualizing Contextual Accountability for Electronic Government: A Discursive Approach

다국어 초록 (Multilingual Abstract)

The implementation of electronic government systems has brought serious challenges to accountability, particularly with regard to how to understand and ensure accountability while pursuing both efficiency and democracy. This article proposes a conceptual framework of contextual accountability for electronic government by analyzing the case of the National Education Information System. A contextual accountability framework is composed of the contextuality tier including the characteristics of information, information technology, and policy groups, and the value tier including legal accountability, efficiency, and democracy. We argue that more attention should be paid to the role of a shared mental model of a specific electronic government system among policy groups than to the traditional internal/external control mechanisms. The process of developing a shared mental model should begin at an earlier stage of system adoption along with a high level of stakeholder inclusiveness to ensure contextual accountability.