호텔 정보시스템 품질이 이용자 만족 및 경영효율화에 미치는 영향 = 대전지역을 중심으로

다국어 초록 (Multilingual Abstract)

In this study a survey was conducted on the workers in hotels located around Daejeon from December 1st to December 30th of 2011 for empirical analysis to investigate the impact of quality in hotel information system on the user satisfaction and management efficiency. The research was executed by self-answering subjective method and 221 copies, out of 238 copies collected after 250 copies deployed from which inappropriate ones were removed, were used to run factor analysis for quality of the information system, user satisfaction, and management efficiency by SPSS Win Ver, 17.0 statistical package. For hypothesis verification, multivariate analysis of variance and canonical correlation analysis were performed. In summary, it was proven to have a significant correlation to the factors of user satisfaction and management efficiency. Based on these results, a useful implication was suggested.