Modern cities, facing complex challenges from rapid urbanization and climate change, require urban parks to function as crucial multifunctional public spaces that support social, environmental, and health benefits. However, simply providing green spac...
Modern cities, facing complex challenges from rapid urbanization and climate change, require urban parks to function as crucial multifunctional public spaces that support social, environmental, and health benefits. However, simply providing green space is insufficient; the overall quality of parks—particularly their safety and management—is critical to ensuring positive user experiences and supporting successful urban regeneration. This study aims to identify and prioritize the factors that urban park users consider most important, providing an empirical basis for redefining the functional roles of parks and informing future user-participatory planning.
This study employs a mixed-methods approach. Evaluation indicators derived from CPTED, POE, and SERVQUAL theories were first refined through focus group interviews (FGI), followed by an Analytic Hierarchy Process (AHP) survey conducted with 303 urban park users. The hierarchical model classified park quality factors into Park Management Quality and Park Service Quality. The results indicate that Management Quality (0.574) was more important than Service Quality (0.426). Among the subcategories, a Safe Park Environment (0.275) exhibited the highest overall impact. At the detailed indicator level, “installation of crime-prevention facilities,” “facility safety,” and “accessibility amenities for vulnerable users” ranked highest, indicating that users prioritize physical safety and inclusive accessibility.
These findings suggest that the effectiveness of urban parks as key components of urban regeneration depends on establishing robust physical safety infrastructure and user-centered management systems. From a policy perspective, the results indicate that urban park planning and management should prioritize CPTED-based safety measures, POE-based maintenance practices, and SERVQUAL-oriented service improvements—such as enhancing accessibility for vulnerable users—over purely aesthetic or visual considerations. Focusing on fundamental quality factors is essential for building user trust and supporting sustainable urban regeneration.